McAlister's Deli - Olive Branch

I placed an online order last night at approximately 6:55. I was told the estimated pick up time would be 7:15. I arrived at 7:25-7:30. The order was still not ready and there were no meals in the pick up box. There were others waiting as well. Customers there to dine inside left because they were never greeted. I was asked my name multiple times and told them the estimated pick up time but they never responded. Finally around 8 PM I asked for a manager. She asked me for my name again. She had already asked previously but I wasn?t aware she was a manager. She then told me that ?to be honest? she forgot about me earlier. Then she told me the food I wanted was unavailable because they were out of wraps. She replaced both of my wraps with other sandwiches of my choosing. I chose a club and the memphian. I got home at approximately 8:35. There was a half eaten tortilla chip in my sandwich. I attached a picture of the chip. I called the CEO of Southern Rock Restaurants. David Blackburn, who is the franchisee, but there was no answer and the voicemail inbox was full. The customer service at this location is horrid. The food has obviously taken a turn for the worse. Others that were waiting for their pickups were door dashers that were having to talk to mad customers of their own and even cancel orders. The location was out of wraps but didn?t tell me until after I had been there an hour. They told another customer they were out of bread bowls after she had waited nearly 30 minutes but she was so mad that she just left with what she had. The location needs to be fixed badly and until it?s revamped, i highly suggest going to one of the many other and better choices in the immediate area.

????Good food. Young woman was new but another employee helped too. Besides our meal being good, he ended up giving us a free cookie and brownie so we could go home and make ourselves a brookie because they were out of them.???? Big smile. Definitely a return visit place! Atmosphere is very pleasant. Nice decorations. Ok ???? bathroom cleanliness.

I've dined in and with this location for several years now but this was nowhere near the service and experience that I've gotten before. The restaurant was dingy looking and food and dishes were everywhere, even outside. My sandwich was plentiful but dry. My side of potato salad was only half of a portion. The staff was all new to me, including the manager and I was truly disappointed with how they've let things go down. Maybe the day shift is better ????

Addison Benge Was the most positive worker I have met there she was so helpful to me and she made sure my order got out fast. It didn?t take long before I had my food and when I got home it was all correct. That girl definitely helped me out, ask for Addison next time you go in there!! She deserves a raise for her patience.

Addison Benge is the most kind hearted hardest working person I?ve ever met in my life and I?m BEYOND adamant that they need to get a raise. When I went there she was the only person doing her job and went out of her way to help me and apologize for the wait. The best worker here.