Tea Kettle Services - Old Saybrook

The service was extremely slow, and the kitchen felt like it was moving at a snail's pace. It took over 20 minutes to receive our pancakes.

We had breakfast for the first time here on May 30, 2023. Tiffany was our waitress. She was excellent and served us outside even though she was taking care of 4 tables inside. That’s why we went back the next day. THAT’S WHEN ALL HELL BROKE LOOSE. There was a different waitress (don’t know her name). She only had one table with customers inside, yet she refused to serve us outside. She said we can take the food TO GO and sit outside. We told her we don’t want the food wrapped, and that we’re willing to bring it out ourselves when it’s ready. She was very reluctant but finally agreed. Then we ordered coffee. She wanted us to order 2 coffees, even though the day before we were given a pot which was perfect for both of us. Then she demanded we pay upfront, even though we did not have to do that the day before. SHE WAS NASTY AND MILITANT! We told her we most likely will not come back. That’s when she told us to go eat someplace else, that there are plenty of other places around. The owner should know that nit only is she treating customers in a disgusting way, but she is actually driving them away from his restaurant. HER OBNOXIOUSNESS WAS ENDLESS!! So we drove another mile and had a wonderful breakfast with great service at the PAPERBACK CAFE in Old Saybrook. GO EAT THERE! They know how to treat customers, the food is great and they appreciate your patronage. We will be going there again for sure.

Friendly staff and excellent food options, including gluten-free and paleo choices, but the service was incredibly slow. The waitress was pleasant and continuously apologized, explaining that a large party was causing delays in food delivery. However, that’s not really my concern. I noticed that several take-out orders were prioritized over those of seated customers. I won’t be returning.

The place is homey and servers are very friendly. Prices are on the high side and food is decent but not exceptional. Helpings are minimal. On top of everything they add a 10% fee for food cost.. which includes drinks. Then Ct tax of course. When breakfast for two is over $50 no house specials but one extra egg. … …. Hard to justify or consider returning.

We were doing some errands and stopped for breakfast late Sunday morning. I ordered Eggs Benny and my husband ordered Chicken Fried steak and Eggs. While the restaurant was busy, most people had their meals. It took more than 20 min to just order and another 25 minutes to get our meal. I never thought that anyone would be able to mess up either of these meals, but they did. My poached eggs were well done (hard boiled and the Hollandaise sauce was bland (no lemon flavor . My husband's chicken fried steak was tough and stringy. He ordered his eggs over easy, but they came almost well done. His sausage gravy was bland. We complained and Cara(? gave us 10% off the bill and said they could have replaced the meals with fresh recooked ones, but we had already waited more than 45 minutes after walking in so didn't want to wait any longer. Plus, though there were lots of servers walking around, our server was not to be found. Sometimes one just has to continue with the meal and leave as quickly as possible. Needless to say, we will never eat there again. We are local residents, so this does not bode well for this restaurant.