The Quay Cafe/licensed - Ohope

Disappointed by the bad customer service. We were a group of friends,16 of us. One of us clearly ordered a Decafe coffee.. they made a mistake and made it standard. Fair enough, they had a lot of orders to make.. but then instead of apologizing the manager came out to our seating and demanded we come pay the extra $1 for decafe before they make a new one. Such bad service. We spent a fair bit of money as a group and even after THIER mistake they were more worried about the extra $1 than happy customers. Sounds likes this seems to be thier pattern from previous reviews.

Meal type: Other Price per person: NZ$30–40 Food: 5 Service: 5 Atmosphere: 5

What a great cafe, good coffee, dummy home baked cakes and a friendly staff team. Most delicious carrot cake ever, moist and scrumptious Meal type: Other Price per person: NZ$10–20 Food: 4 Service: 4 Atmosphere: 4

The experience was marred by an unfriendly and unhappy attendant. The kids' meal included cheap, supermarket-bought spaghetti. The grilled fish was overpriced at $27.00 and tasted terrible. The accompanying salad had low-quality dressing, likely the cheapest available at the supermarket. Moreover, it was unacceptable that they expected customers to beg for a napkin, and even when provided, it was accompanied by an eye-rolling gesture.

Great staff. Excellent 3 egg omelette Service: Dine in Meal type: Lunch Price per person: NZ$20–30 Food: 5 Service: 4 Atmosphere: 4