Dunkin' - Odessa

The two workers who work today at 3 p.m. have the patience of the saints and the good will of the Pope. Such friendly and attentive service, we do not live nearby, but we make the ride back to this place

Very slow. Manager is very rude.. Personnel appears very unorganized

Earlier this year when I first started going to this Dunkin, things were really great. Customer service was warm and friendly and everything was correct and tasted great. Not sure what happened in the last few months (yes I know COVID, lol), but things have taken a downward turn. Today was probably the 3rd or 4th time in a row in the last couple months that I?ve asked for extra flavoring in my iced coffee and I?ve received no flavor at all, just cream. Food is typically lukewarm or even a little cold. I live very close to this location so it?s convenient, but I think I?m about done. Employees don?t seem to pay much attention now, so I?ll take more time to go elsewhere.

These folks made me an awesome breakfast sandwich. I always prefer an extra sausage patty instead of egg, but for some reason, most DD can't easily ring that up. This person did it easily and the sandwich I got was awesome. They also paid attention to my iced coffee order and that turned out great! Lastly, my man actually wiped my coffee cup because there was coffee dripping. Thanks man! Get Some!

Extremely disappointed with Kim E. She was extremely rude when I went to through the drive though. I asked for a blueberry donut and Kim said she didnt have any, I was like ok, cool...what else do you have? , she rudely just started rapid firing an incomprehensible list of donuts she had. I said...I couldn 't keep up with what she said and got dead silence. Finally it got si awkward, I just ordered a glazed donut to make the order go. The donut I received was stale by the way. Wow! Lol. The entire order was awful