Papa John's Pizza - Ocala

I have been attempting to place a delivery order online for 30 minutes but have been unsuccessful. I will definitely be taking my business elsewhere.

I want to thank everyone at the restaurant for providing high-quality food promptly, even in difficult circumstances. Sara and her team did an outstanding job and have gained my loyalty.

I placed an order at 5:00 and the tracking indicated that it would arrive between 5:30 and 5:40. However, by 6:15, the pizza still had not arrived so I called the restaurant. The manager apologized and explained that they were short-staffed, but the driver had left 17 minutes ago and we were their first stop. I live only 15 minutes away from Papa John's, so the driver should have been arriving while I was on the phone. The manager offered to either cancel the order or provide a free pizza on our next visit. Initially, I was stressed and decided to cancel the order, but then I changed my mind and wanted to accept the free pizza offer. However, the manager hung up on me when I tried to communicate this. When I called back, the manager had an attitude, so I ended the call. Overall, I was extremely disappointed with the service and am unlikely to order from them again.

Several minutes late. As of right now, still haven't received my pizza even though I ordered back at 2:05 p.m. I guess I should've stuck with another pizza place.

I just want to give a shout out to Sarah, who delivered a large order out to a secluded house in Marion Oaks on Friday June 17th. I made the order online from a friends house, not realizing that when I told her to text or call me if she had troublefinding the place that I was unable to receive texts or calls. Around the 1 hour mark when I checked the order via tracker andit had been labeled delivered, I tried to call the store directly to find out what was going on because I had no food. Icouldn?t make the call from my cell (which is when I realized my phone wasn?t working in this remote location) and used myfriend?s phone to try and call the home location. After 10 minutes on hold and still no pizza, I tried contacting the chatcustomer service personnel who redirected me to contact the home location. So I called back and while on hold for an additional20 minutes, Sarah showed up with my order. She explained how she tried to contact me (which I received all my missed contactsfrom her once I drove back toward town later that night) and apologized for the lateness of the order, though it was absolutelyno fault of her own. I tried to call the home location back the following day to adjust her tip and sing her praises for herdedication and diligence (I get lost every single time I go to this friends house, even using GPS?I would have definitely goneback to the home location in frustration) but was again unable to get through. I imagine they?re short-staffed so I'm hopingthis message reaches the location and the ears and eyes of those who need to hear it. The food was great despite it taking along time to reach us and Sarah deserves a raise and definitely a bonus! Thank you again!