Pizza Hut - Oakwood

The pizza was terrible. In the net offer of 7.99 for large ordered with paprika and mushrooms. Some pieces had not even cheese (3). Small mushroom pieces here and there. One or half a piece per piece of Peperoni. Someone was generous and gave them 2 stars. New building same old pizza.

I ordered 3 pizzas and wings online on Christmas Eve for pick up. Because, they had just opened a new ?Carrie Out/Delivery? location in my area I called them to make sure which location I needed to go to in order to pick up the pizza and they told me the new location. I get to the new location and they can?t find my order so they sent me to the restaurant. So, I drove to the restaurant and waited to get my pizza. The wings were not on the order and when the girl showed me the pizzas one of them was was wrong. At this point I am very frustrated with this entire situation. The girl said I wait 30 minutes and they can make another one. I said no!! I need to get home, but I need all of the pizzas I ordered to feed my family. She told me to take the pizzas and she would credit me back for the pizza that was incorrect and gave me the 5 piece buffalo wings that didn?t even show up on my order. I asked her to reverse the money to my card and give me a new receipt and she said she couldn?t, because it was online order. She said she would show as the pizza not picked up and it would credit back to my card. This never happened! I called this afternoon to speak with the manager about it, but was told she was on the phone and had to cut pizza and would call me back. I never received a call from the manager. I called later in the evening to speak with a manger only to get a rude ?supervisor? on the phone. I asked for her manager and he informed me he is not at my local branch, but was forwarded to a type of overflow call center. He could not help me, because he had no information. I am so beyond frustrated!!! He said he would email the branch manager and she would get in touch with me. This is terrible service all the way around! I will not be ordering for Pizza Hut again!

Yet another excellent experience from this Pizza Hut. FAST, accurate, delicious pizzas and friendly staff at the drive-up. We love this location!

My first time ordering from this pizza hut. I Ordered a thin crust pizza with Creamy Garlic Parmesan sauce however, when pizza arrived I noticed it was very dry and without any sauce. I called the store and spoke to Tristian, who reportedly is themanager, and he very rudely told me, ?the sauce is white, you just can?t see it.? I then told him I was aware the sauce waswhite but I should be able to see and at least taste it, neither of which I was able to do. Tristian, again, very rudely offeredto replace the pizza, stating ?it?ll be an hour to an hour and a half, we are very busy??Needless to say, I opted to have mycard refunded. This pizza hut has very poor customer service, and has unfortunately lost my business.

I called to order two pizzas: one thin crust and one pan style. The thin crust pizza was decent, although it was a bit greasy. However, the pan pizza was undercooked and somewhat raw.