Panera Bread - Oakville

Duplicate transaction. Poor approach. I ordered the Capreese melt with chips and a cookie croissant. After paying, I receive my baked goods and proceed to wait. The front desk clerk comes back to me and says the transaction didn 't complete. I pulled out my banking app and seen the charge was still there. I showed her the charge is showing on my transactions with no reversal of the charge, so I asked for a cancellation/incomplete transaction receipt. They could not produce it. I was then introduced to a 'Manager ' named Jenna. I wish she was a bit more understanding rather than stand offish, unlike her staff who were pleasant and understanding of the circumstances. Jenna refused to acknowledge that what my transaction records were showing are accurate. She suggested I pay for again and come back for a refund if the original charge goes through. I asked for a formal note with her name and position to ensure I have something tangible to start the conversation at a later date. She scoffed and hand wrote a note on some roll paper. I asked for something more official with her name position and signature.After paying a second time, she came back with a typed letter with only her first name and no mention she was a manager. She then said she doesn 't need to give me anything.If Jenna was actually a manager, I don 't know what she 's managing because she 's certainly not managing communication, expectations or the customer experience, let alone her own attitude.I 'm not one to chase 20 some odd dollars, but holy hell could this have been handled with more tact.I 'll be disputing the transaction with my credit card company as a fraudulent transaction once the charge is posted

Nice place to have breakfast or dinner, or study. However, the music is too loud, I asked the staff to turn it down and they did, but today the guy said ‘we can’t change the volume because it’s done off site’ which is very weird, is this a lack of knowledge or what exactly!? This very loud music is very disturbing to even eat or sit there for a couple minutes.Not accommodating at all!!

Whenever I come into town, I usually eat at least once at Panera. Food is good, (not everything is deep fried) decently priced, and I can get it to go. Unfortunately, this time, my experience was less than stellar. Ordered the chicken melt green goddess... when I got to where I was going, I opened my sandwich only to discover there was no chicken in my chicken sandwich. It was basically the most unappealing and least filled sandwich I have ever had there. I was honestly surprised as normally I am impressed with how great the sandwiches are. We did get the broccoli soup, and that was good. For drinks, we got the strawberry banana smoothie, which was tasty, and the blood orange splash, which was more like lightly flavoured water. (I liked it, but my companion said it was too bland and not sweet enough). Overall, though disappointed at this outing.

I ordered the chicken fontega sandwich and it was made very poorly. I went to tell the lady working there and she made another one but never apologized and had some attitude when she brought the second one. Very unhappy.

I always get the same order, have for years and this time the kitchen staff was incredibly rude and unaccommodating and refused. It was just an order of two soups mixed together and I didn’t care what it cost…they still wouldn’t do it.