Burger Factory - Oakville

Total waste of money! We got two beef burgers and it was absolutely horrible. The meat was extremely dry and broke apart, no sauce, measly fillings. Extremely disappointing save your money and go elsewhere.

Out of 4 orders, 3 of them were missing toppings including their factory sauce. No lettuce, tomatoes, onion rings. The worst was their grilled chicken tastes like it had been brined in a bag of salt. It was inedible and ended up in the garbage. The burgers in contrast were under seasoned and the juicy Lucy wasn't stuffed with cheese. The drinks for the two combos was also missing and we had to go back again. Won't be ordering again.

Walked in to employees playing on their phones and the tables were filthy. As they watched me clean my table they made my burger and as it sat cooling they proceeded to cook my onion rings. Good food reasonable prices but staff need training...badly.

I bought the jalapeño poppers and the cheese was cold and watery. Had to pop them into the oven for 10 minutes just so they are edible. Pretty embarrassing considering these are literally pre made and frozen. Not coming

Burger factory is great, truly. But this location is an outlier, the staff are miserable, fail to take calls, fail to take orders properly, and have no consistency. I regret most visits to this location. I would rather take my business elsewhere.