Shell - Oakland

Olivia Aguilar is excellent. She knows her job. She's pleasant and helpful. Always smiling.

Nice and helpful cashiers especially the one with red hair. They made my experience at shell enjoyable and I will be back

When my husband and I was checking out, the cashier asked my husband to empty his pockets. He thought she was joking and started emptying his pockets in a playful manner. When I realized what he was doing, I asked why. The cashier showed me an empty package of some kind of switch, at least that’s what I think it was. She said when he went into the restroom the empty package was not in the trash but when he came out it was!!!!!! I was shocked and appalled. Do they go into the restrooms and check the trash after every person uses them?? Of course my husband did not have anything belonging to this store in his pockets. So many things were wrong at this store that I can’t begin to name them all. BTW, we spent a little over $100 in that store. It was the worst and most embarrassing shopping experience of my life. We are in Oakland often and will never step foot in that place again. I only wish I would have noticed what she had said before my husband started emptying his pockets. It would have been a very different outcome. The cashier, I believe was some type of supervisor, and very unapologetic and smug during and after the entire transaction. I was going to call the manager and ask for an apology to my husband but he didn’t want them to have his number and I figure this will work after he reads it. Just make sure you look in the trash when you enter the bathroom if you visit this place. This happened in December.

Great sevice, Friendly people, and great food. Clean restrooms.. We dine in almost every Sunday after church. Please stop by and check them out for yourself.

It took 11 minutes to fill my small gas tank halfway.. super slow pumps and the advertising squawking at me the entire time sealed the deal ...I'll never come back to this place