Charm Thai Bistro - Oakland

I feel so lucky that Charm is our neighborhood restaurant. Their food is outstanding, fresh and flavorful. They're always friendly and helpful when I come in, either to eat their or pick up an order. They are my go-to for Thai food every time.

A two part review. Please read it all.A few years ago, I wrote this glowing review for Charm Thai Bistro on Nextdoor:Charm Thai Bistro. Love this little restaurant! They opened just before Covid so may not be as well known and they are excellent! They have two menus one that is completely vegetarian, which I love filled with lots of interesting combination of fresh ingredients and sauces. Everyone who works there is always super friendly, the place is beautifully decorated, with lots of natural light, fresh flowers on every table, and the place is very clean. They offer patio and indoor seating, too. Give them a try you 'll have a new favorite Thai restaurant, too! Since that original posting, we 'd mostly been ordering out from this restaurant. Until last night. While the food was still great (still delicious, beautifully presented, etc. , there was nothing Charm ing about eating in because the place was very dirty. A huge turn off! I worked in food service for 20+ years and know that if the front of the house is dirty, it 's more than likely that the back of the house is, too. I wouldn 't want to bring anyone to this restaurant (or return, myself for this reason alone. The entry door and bathroom door were black from what looks like years of greasy hand prints (gross , the floors white mini tiles that used to glow are mostly dark grey/black, all the lighting fixtures (including those over the cook line are covered with dusty grease. To top it off, I watched one of the staff behind the line (wearing a hair net but no gloves eating out of a to go box a huge no no in food service sanitary standards. PLEASE, Charm Thai Bistro, clean your space and your act. You 've lost our business until you do.

When I called to place an order the lady rush me off the phone when I was not finish placing an order. This is my first time here , as I order Pad thai with shrimp and Tufu. Yet there was only 2 pcs of each . Never hard this kind of Pad Thai . Also the lady charged me for Rice $4 yet I was about to walk out the door I looked in the bag missing rice ... I understand things happen but too many issues the first and last time. NO THAnks I rather go to Thai Taste Kitchen

We sort of picked Charm at random after deciding against a well known upscale place top of Piedmont ave. due to its extremely noisy patrons and strange bench seats, my 5'6 girlfriend's feet dangled a few inches off the ground...We absolutely loved Charm's seafood pumpkin curry, which was excellent, just the right amount of heat. The pad thai was delicious and their seafood was perfectly done, very tender. Nice service....Will definitely return....

Super fresh, flavorful Thai food served in a cozy, charming