Boston Market - Oakland

BEWARE DO NOT ORDER CATERING FROM BOSTON MARKET!!!! If I could I would give them a negative 133 stars. I ordered 133 Thanksgiving Premium Meals from them on 11/14/2023 to be delivered 11/17/23 @4pm for 133 seniors to have Thanksgiving dinner. I started calling at 10:30 am on 11/17/23 to confirm my delivery today all the corporate numbers were stating that they can not calls at this time. So I started calling local restaurants and no answer there either just ring until busy. So I decided to get in the car and drive to the store in Fremont the closest store to my location, to find a sticker on the door stating it is condemned. Finally was able to get through to the corporate office after trying for 4 hours to be told the restaurant just canceled our order because not enough inventory to do the order. I placed the order on 11/14 for Delivery 11/17 they had 3 days to order and prepare for this order and failed to do so. They also told me that the consent department will call me after 11/23/23 to discuss a refund. They would not give me a number to call and follow up. so noW I have 133 Seniors that do not have a Thanksgiving Dinner tonight that THEY WERE COUNTING ON. THIS TYPE OF SERVICE IS SO UNACCEPTABLE!!!!!!!!!!!!

This place is slowly going down. The staff is nice but the food quality and prep has become sub par and now they only accept CASH! Management have this janky sign on the register saying In order for the employees to be paid on time they on accept cash. WTH??? I've gotten veggies from here that's been frozen at the center and the last time I went last Friday my mac n cheese was basically missing the cheese. Why would the employees even serve that knowing it's lacking? Well doing things like that got them this review!

Very disappointed. Ordered a meal from this Boston Market via Door Dash. A chicken noodle soup was a part of my meal. They crossed it off the receipt and simply wrote sorry, no soup . An alternative side was not offered nor any compensation. I paid for the soup, as it was a side of my meal and I simply get a sorry, no soup . Tf? Didnt even throw any extras in the bag. Never, ever again. SMH. Terrible customer service.

This location is not where you want to eat. Not clean, paper signs as the menu with hand written prices. Food options have severely been impacted to where they no longer offer corn bread! They give thanksgiving rolls that came out of the multi pack which are cold and dry! No more spinach dip as a side dish. Mac and Cheese taste like it's Kraft out of a box. Chicken very dry and no longer roasted. Taste like it was oven baked one side up!What's ever crazier is they still charge the premium price for items that are subpar!I'll never be back!

Baby back RRRRRRRIBS mushed sweat potatoes and cobless corn. I think its totally worth the $22 for gangster breakfast once a week