Freddy's Frozen Custard Steakburgers

I arrived at the drive-thru at 8:07 PM, and there were two cars ahead of me. We all waited for 20 minutes without any explanation for the delay or an estimated wait time. I was finally able to place my order around 8:25 PM. I didn't reach the window until 8:35 PM, and I received my food at 8:45 PM. While this would have been frustrating enough, the food was also terrible. I usually enjoy Freddy's, but the fries were barely warm, and somehow even colder than that. The cone was only half full, as shown in the picture. The burger was the driest and most burnt one I have ever had. Overall, the service was unacceptable, and the food was disappointing.

The wait time is longer than at most fast food places, but that's understandable since the food is made fresh to order. They did forget my two large drinks, but when I went inside to address the issue, they were very apologetic and kind. The service was excellent. While the burger isn't my favorite, it was definitely fresh. The fries were perfect, and the drinks were genuinely large.

I really wanted to enjoy this place, especially after seeing the decent reviews and noticing its charming atmosphere. However, the reality of the dessert presentation was a far cry from what was advertised. This photo shows my sundae just two minutes after it was served, and I was left feeling severely disappointed. I visited on a Saturday at 8 PM, and the drive-thru line was nearly wrapping around the building, which might have contributed to the subpar experience with my sundae and concrete. The chaos in the kitchen and dessert station was evident, with most of the staff appearing overwhelmed and frantic while trying to fulfill orders. At least the food looked somewhat decent; I hope it tastes good!

However, there was one staff member who truly stood out. She was exceptional! I loved watching her interact with the customers; she made an effort to visit tables when she wasn’t busy in the back. She was kind and welcoming, and she definitely deserves a raise—maybe she could even train the other staff members. When I asked for her name, she told me it was Shantay. Seriously, someone needs to let her know how amazing she is! Now, here’s what saved my overall impression: the decor was adorable! I loved the stories about Freddy displayed on the walls. The food was also great—very kid-friendly and perfect for a quick, fun stop that feels like a blast from the past.

The food is decent, and the shakes are excellent. However, it doesn't seem to matter if you visit during the day or at night; it takes a long time to receive even the simplest orders. I'm not certain if it's a staffing issue or something else, but you can expect to wait at least 15 minutes for a burger meal and a shake.