Smashburger - Oak Lawn

I'm going to Smashburger for the first time and I'm never going back. The food was disgusting! I got the burger who had bacon and brisket on it, my son got the cheeseburger. The brisket was so hard that I couldn't bite it! My son took a hamburger and refused to eat more. We both threw our food out. I paid $24 for absolutely nothing! What a terrible experience.

I ordered two servings of the garlic rosemary wings and two servings of Brussels sprouts. The wings were just plain fried wings—there was no hint of garlic or rosemary at all. There was only one serving of ranch dressing when there should have been at least two or four. The children found the chicken wings so tough they were like rocks. If I hadn't been so far away, I would have returned the food and asked for a refund. I won't be going back to this restaurant.

At around 8:57 PM, I stopped by for a delicious burger since Smash Burger always delivers, but my experience with the cashier was disappointing. I don’t know her name, but she had short black hair and a confident demeanor. While she had a lovely posture, she didn’t greet us at all. When I asked her where I could find my drink, she ignored me and just kept saying "Welcome" to everyone else around her. It was quite frustrating. Overall, I wish the service matched the quality of the food.

The Cob salad is excellent! All the ingredients are really fresh. This was my first visit, and I will definitely return. My son ordered the Brisket Burger, and I didn't manage to take a photo because it disappeared so quickly!

First visit...definitely 5 stars! There was no wait, the associate helping us answered our questions with no issue and the food was hot, fresh and delicious!! 5/6/22: 2nd Visit, ordered online, skipped the short line, was in and out in under 5 min. Again, our food was hot and most importantly the order was accurate!