Fortune Chinese - NYACK

This restaurant offers a classic sit-down experience with traditional Chinese cuisine that takes me back to my childhood. Dining here feels like a special treat, especially since we used to go out for dinner like this. The service is quick, and the prices are very reasonable.

This restaurant adheres to the mask mandate and only offers takeout service, which means there's no indoor dining. It's usually not busy, so when I go to pick up my food, there’s often no one else there. However, one thing that really bothers me is that my card receipt is left on the table where anyone can see it. The employee doesn't wait for you to sign; I understand that the phone is constantly ringing and there’s only the cook working, but they could take a moment to wait. This is especially important when a customer has already indicated they prefer not to have their receipt just left out in the open.

Quick service and delicious Chinese cuisine. The lady at the front is really friendly!

I absolutely love this restaurant! The delivery is quick, and the chef is very accommodating. They always call back to confirm any questions. As for the food, it’s a major comfort for me. This place is my go-to whenever I feel down or crave some of my favorites like crab rangoon, dumplings, orange beef, and more.

If I could give this place zero stars, I absolutely would. I ordered online and received a confirmation email, so I thought everything was fine. After waiting for 45 minutes, I called to check on my order. I was put on hold while they contacted the driver. They finally told me my order was out for delivery and would arrive in about 5 minutes. After waiting another 15 minutes, I called back. The first representative told me that my order had been canceled because I had supposedly called to cancel it earlier. This made me very upset, as I had never requested a cancellation. Then the manager came on the line and gave a flimsy excuse, claiming that my order had never been sent from the online platform to their restaurant in the first place. This was the worst experience I’ve ever had. I strongly advise avoiding this place at all costs!