Masala Indian Kitchen - Novi

In summary, if you are seeking a satisfying dining experience with good food and exceptional customer service, I would strongly advise against choosing this establishment. Regrettably, I do not anticipate returning. This experience has left me with no option but to assign a rating of 0 stars.My recent dining experience at Masala Indian Kitchen left much to be desired. The overall impression of the restaurant was far from favorable.Firstly, the advertised closing time on their website indicated that they are open until 9:30 pm. However, when my party and I arrived at 9 pm, we were informed that dine-in service was no longer available, and only takeout orders were being accepted. The response from the staff member regarding this discrepancy was notably impolite, which was both surprising and disappointing.Especially the lady working here has bad attitude.Moving past the timing issue, our frustration continued when we attempted to place an order. To our dismay, a substantial portion of the menu items were unavailable. It is perplexing why a restaurant would maintain a menu that they cannot fully support with available ingredients.

Hits the spot!! I went back twice. Someone in reviews recommended the chicken 65 dosa and it was my first time trying something like that and it was so good! It’s massive, the sambar is so yummy, and the coconut chutney plentiful.The next day I ordered the typical chicken tikka masala with a garlic naan and it was good!The staff is so nice. Would recommend!

Developed severe heartburn after trying the thalapakatti biriyani here because of the excessive masala. Dum biriyani was better tasting.

NEWEST UPDATE 8 3 23: We did try Masala again, and ordered all VERY mild, but their level of spice is just too much for us. Very good food, but too spicy for our palate, so for those who like that, it 's great food! : UPDATE And now, this was the fastest owner response to a complaint we 've ever had! The owner called me approx 1.5 hours after I called in to tell them about the spice level problem, and apologized profusely. He hadn 't even read this review yet. He is refunding our money, said the kitchen mixed up our order with another who wanted medium plus , he has new staff, and so yes, we WILL try them again. He could not have been more apologetic or nicer, and so I will update this review once more after we order mild in the future, and get to EAT mild . : Fastest review turnaround I 've ever done. Ordered at 10:51 a.m. today, it was ready by 11:04, we finished tasting at 11:25. There is VERY little chicken in the korma maybe 4 little pieces and the rest sauce. Both the aloo gobi and the korma were ordered Mild , and BOTH dishes are far too spicy for us to eat. The just over $30 for small portions of overly spiced food is now in the trash. And when we called back to ask if a mistake had been made, as we could not eat their food, the woman answering the phone didn 't seem to care AT ALL. This was our first and now LAST time ordering food from this restaurant.

Great bombay style food. Couldnt find a single bombay food serving area in Michigan but this comes closest. Great south indian dishes and snacks. A bit pricey but worth it.