Pizza Hut - Norwich

The staff was incredibly friendly and accommodating. The cinnamon dessert was outstanding. The pizzas were delicious, and the atmosphere was lovely. We had a fantastic evening. Thank you.

It seems to be a common theme now with Pizza Hut - they are completely cashless, which has resulted in a decline in customer service and standards. The restaurant was dirty, and the staff seemed to lack guidance as there was no customer service to speak of. It makes you question why they still have restaurants at all, as they might as well be takeaway only. During our visit, we watched the staff clear the salad buffet and pick out old bits with their bare hands. The food was not cooked properly when it finally arrived, and the cleanliness of the restaurant was questionable. It was concerning to think about the hygiene standards in their kitchen. They do not accept cash at all, and we had to practically beg someone to take our order as they insisted on using their website. Overall, it was a disappointing experience.

Our lunchtime visit here wasn’t great but wasn’t terrible. Had to wait a while for pizzas to come out for the buffet, a few other customers asking servers when pizzas would be coming. Food was good, no complaints really, a few items missing from the salad buffet that I usually like but it was well stocked with alternatives. We were seated near a till and heard the general grumbling from servers which didn’t make for a relaxing lunch with the family but overall the food was good and the service ok.

Sons birthday. His choice of chicken off child’s menu not available. Couldn’t swap the chicken from starters for it apparently so he couldn’t have meal deal. No ketchup apparently run out of that also apart from the tiniest amount from dregs of a bottle. Never asked if food was okay. Never delivered sons cake we brought in. So collected it and took home. Used to be lovely in there but with only 4 tables in really dissatisfied with quality availability and service.

Ordered via app as advised but staff. Service was non existent. Food was grim, zero taste, bland and horrible. Mass produced sludge. Don’t bother with this chain, not worth the money.