The Bistro Eat. Drink. Connect.

I do not recommend this hotel. They assigned me to room 217 which they know to be a problem. It is right over the lobby and all I heard and felt all night was the door slamming and vibrating. I was also charged for breakfast, and as my dad is an Elite Bonvoy member we were supposed to receive a free breakfast. I filed a case and heard nothing for 2 months. I called back twice and finally got an email response—“no compensation will be given”. Unprofessional lack of response and clearly no caring. I cancelled my future reservations. Terrible—I could not sleep it with intermittent banging and vibration.

Older Courtyard by in good condition. Check in thru mobile key was easy, night auditor was friendly, and room was overall comfortable. Only stayed for one night because we were seeing a comedy at Foxwood Casino. Would most probably stay here again.

Really tired of this no room cleaning ****. We agreed to “every other day” cleaning which never happened. Enough already, stop, the excuses Marriott. Plus you wouldn’t believe how expensive this room was for three nights, hint “five figures”.

We are used to better service from a Marriott Courtyard. In all fairness the room was very clean and comfortable, however there were problems. We requested housekeeping service and the strange thing was, they came in and emptied the garbage and cleaned the bathroom and never did the beds! I called and asked a third time for the room to be done and the front desk person said he would try........well, no one ever came to finish the room. And this was after making a request on the app, a request when we checked in and another request in person. Breakfast was supposedly included, that never happened. It was never explained to us how to get breakfast. I went to the area where breakfast/coffee, etc. was served but you had to pay for it. I didn't mind but don't tell me it's included and then never explain how to go about getting it. We never got an itemized bill, just a total on the BonVoy app. The grounds are a mess, weeds coming up through cracks in the pavement, dead bushes. Very neglected land run down. It's too bad because for over $600 for two nights we expected more of what we usually get. We like Marriott and stay in them often. Someone in management needs to take a look at this property because if this is where Marriott is headed, this will be our last stay at one.

Very friendly staff, and also helpful. We only stayed one night and the hotel was perfect for that, not expensive, comfortable, and convenient to the freeway. As with other Courtyard's, the Grill staff was also very helpful, friendly, and good.