Starbucks - Northwest Snohomish

Love this store, which is the closest Starbucks to my home. Bright updated interior makes a cozy place to have a break in the middle of the day.

Never ordering here again. I don't know whether they changed lid suppliers or if this was a defect but I'm not going back to find out. This drink should have never been handed out. The lid was not even able to secure properly and it ruined my day, my clothes, shoes, car interior, and drink. If this is some type of new lid design, my business with Starbucks is done.

If I could give zero stars, I would. I showed up on my 50th birthday and the one thing I was looking forward to today was a free coffee from Starbucks. When I inquired about this, the employees stared blankly at me as if I were a lunatic. They embarrassed me in front of the other customers and denied me the free coffee without any explanation. I was very disappointed and confused as to why I had been denied the free drink, as they said they didn't do such things, but I knew they did. I am really hoping for some resolution here, as my one special part of my 50th birthday had been ruined without any kindness or explanation.

I ordered egg bites, and they were borderline frozen when they were given to me. We all make mistakes, so I came back to ask for new ones that were heated up and I got very rude looks, no sorry and no offer to make it right. Where has customer service gone?

Everyone was nice but the old lady working there. Asked her if she can throw something out for us and she said she couldn’t so we were going to take it back, but she snatched it out our hands and gave us a nasty attitude.