Red Robin Gourmet Burgers And Brews

Really good food and service. Levon made our Halloween night fun!

Above and beyond service! From the wait staff to the waiter to the buser

We 've been going to Red Robin for decades, it has always been a good place to eat. This visit was one star off. We arrived and no one was at the front. A kitchen worker brought out food to a waiting Dasher and another person waiting for pick up said he had been there for ten minutes. Not a great sign for a GrubHub driver to be waiting that long without being acknowledged by the host staff. Mind you, this was a Thursday night, after the rush hour had calmed, the place wasn 't packed. When the host finally came out, my husband held up two fingers, she grabbed the menus and walked away, we followed. She wandered towards the kitchen and around a corner, to a spot right outside the kitchen door. This table was between the bar and the restaurant. Let 's call it overflow seating, or the worst seats in the house. The table and bench seat were unclean and sticky, the table wobbled so bad that my husband put the front of his shoe under the leg to his it steady. The self pay kiosk was stuck to the table. It was comically awful. The host barely looked at us, just put the menus on the table and walked away. I 'm giving service 5 stars, but not for her. We barely dealt with her and the rest of the staff was awesome. The bartender took care of our order, she was attentive and on top of keeping water topped up and knowing when we needed her to come around. The food came out hot and exactly like you 'd expect from Red Robin. It 's less fresh tasting than it used to be, which seems to be true of too many chains. The steak fries are always delicious, these were great as always. Conclusion: The host has one job, this one failed on all fronts. Red Robin has always been our family 's go to for burgers and shakes. It would be nice to see it refreshed and fresh food would go a long way towards that goal.

Me and my friend had a great experience having lunch food was delicious it was hot Burger was great and I got good service from Andy and the rest of the team!

Very expensive for the Quality! We visited on Sunday, April 23, 2023.When we arrive, 3 adults, and 2 children, we were told, ir will be 25 minutes wait.Then after 10 minutes, we were told, table was ready. Then we were told it was a mistake. Another 20 minutes wait. The hostess didn't know what they were doing!We had 2 plain hamburgers for the kid's, 2 chocolate milk shakes, French fries.3 simple hamburger for the adults, French fries, one lemonade, and 2 cokes.Dessert for the kid's, terrible chocolate chip cookies, they couldn't eat it, we leave it, at the table, not worth it to carry out. Before we finish eating, this lady came with a broom, cleaning under our feet!!! I never saw something like this! What a rude way!The ambience terrible! Will never come back here, at the Northridge Mall!Island it's 100% much betterOur bill was $93.00, plus $18.00 tip, a total of $109.00 !