Auntie Anne's - Northridge

The app said I could come here to get a free pretzel. When I arrived, the coupon said it had already been redeemed (even though it hasn?t) and the people who work here were no help. Thanks for wasting my time.

I only ever stop by here when there's no line. If there's a line, chances are things will move slowly. Not to mention the line always seems to block the flow of shoppers and I absolutely hate that. I don't want to add to the problem. With that said, when there's no one there, it's a great stop for a quick mall food staple. The employees are fine. They're there for the paycheck. They'll exchange basic pleasantries but aren't looking for any serious interaction. That's fine. I'm usually not either. Food quality is good. Maybe I'm just lucky, but I'm always seeming to get pretzels that were freshly made so they're hot tasty. They also don't skimp on the salt or cinnamon sugar which I definitely appreciate. I want as much topping as possibly on my pretzel. And this location will give it to ya! I recommend signing up for their app. Every once awhile they have some good deals if you're a T-Mobile customer the occasional free pretzel!

Did a large catering order for our doctors at the hospital, there were multiple issues with the order none of which were the actual locations fault but rather the online ordering process that auntie Anne's corporate has set up. I reached out to their corporate customer help number out of desperation and was called back immediately by the franchise owner of the location I ordered from, Linda. It's clear Linda truly cares about the experience her customers receive and helped resolve all the issues of my order. She's been in contact with me and followed up every step of the way. It's too bad Linda is just a franchise owner because I guarantee Auntie Anne's corporate would be running without issues like this if she was in charge of the whole operation! I am really looking forward to working with Linda again.

The pretzel bites here are the best. Plus, the guy working there is pretty cute too so that's a plus

What can you say about a staple for a quick snack of many malls besides what all the other reviews say. Well, I will tell you. It's all about the Pretzel Bucket, don't know what that is? You need to know if you have more than a couple people wanting pretzels. We always grab a snack here while at the mall, but recently the bucket caught our eyes. Sounds like a lot and it is, but so worth it if you have 3-4 people in your group, go for the bucket. We had 4 people all ate until we were more than full and still had a few left. You can get your choice of pretzel nuggets with or without salt, the cinnamon ones and the pretzel dogs (although I think the dogs are more, but not much and still worth it) To get the bucket, allow 15 minutes or so for your order. They basically take one of the trays you see them making the pretzels on and covers the entire thing, bakes them fresh and then the start packing them into the bucket and they really pack it in, the entire tray goes in just for you! Fresh hot Pretzel nuggets good to go. Not only is the bucket a good deal at only $24.99 with plenty for a group of 3-4 or more, but it also comes with two free drinks of your choice (Freezes are included) what a deal! The drinks alone I think are usually $3+ each for the freeze. A small nuggets maybe $4, a large close to $6, so at $24.99 you are saving a good amount of you have 4 people for example and everyone gets a drink and a snack separately. Make sure you download their rewards app, The other good thing is when you buy the bucket and scan your points, you immediately get a free item as you earn 250 points, so bonus. Check it out next time. Enjoy!