The Roost - Northampton

Great fresh ingredient healthy food selections Service was a little slow and seating is crowded

Visiting from out of state for a fall vacation trip. After renting bikes from All Out Adventures, my wife and I worked up an appetite. We were suggested to try out The Roost. We were told there was a ramp and automatic doors which made the space accessible. We didn’t initially know where the accessible entrance was so I ended up having to step up with my rollator. It was very loud, and busy in there. Everyone from the folks working to the people waiting in line, everyone was so kind and cool. The atmosphere had a nice vibe. The only problem is it was very loud and sensory overwhelming. We had to go to the car to eat which wasn’t a problem. The food is outstanding. I got a mocha maple iced latte which was incredible. My wife got an iced coffee with vanilla. I got the gluten free waffle with fruit, and this butter squash with walnuts and cranberries side being offered. My wife ordered this breakfast sandwich which was her stepping outside her comfort zone. She ordered the Williston, she said it was absolutely delicious and makes her want to step more outside of her food comfort zone due to the amazing experience she had. We would highly recommend this place to anyone if we had the chance. Recommendations: If there isn’t a sign by the non-accessible entrance, would highly recommend adding one so folks know to go to the other door.

The quiche was only just okay and the salad was really disappointing. Under different circumstances I would have sent it back. The avocado was skimpy and with many brown spots and the tomatoes were bad. It seemed like they had been in a too cold refrigerator, maybe frozen? Tasteless and with a strange texture. The African Peanut soup was perfect and desserts were awesome.

The atmosphere is fantastic. I ordered an iced Americano and a muffin, and both were excellent.

This restaurant is unsanitary and has rude, incompetent staff. The dishes consistently appear dirty, as if they haven't been washed. The young staff members seem unable to handle basic issues, such as replacing the hand soap in the restrooms, both of which were completely out of soap. One employee had no idea where the hand soap was kept. Another seemed annoyed by my simple request; after just three minutes, she said, "I can't figure out how to open the soap dispenser, so I guess we don't have soap!" I asked her if there was absolutely no soap available at all. Another team member assured me they would resolve the issue shortly, only to immediately go on their break. This is an unfortunate example of customer service today. Have none of these employees been properly trained? Isn’t a lack of hand soap—or the inability to refill it—a health code violation? It makes you wonder how they maintain hygiene while preparing your food or drinks, if they even do at all. Save your money and health by choosing a different place.