Tim Hortons - North York

Every time I have ordered from this restaurant, they have managed to mess up my order. I wish I was exaggerating, but it truly is the worst experience I have ever had.

The restaurant is always crowded and hectic. The coffee they serve needs more sugar and milk/creamer.

The dining experience was enjoyable, however, there were a few items from the menu that were not available. Additionally, it was challenging to reach the restaurant during peak traffic hours.

That's like all the other tim hortons. but the personal has really treated me very well

Suggest to double check your order before driving away. Even if it holds up the long line up at this Tim Hortons location. (Which greatly effects Traffic along Wilson avenue surprised that it is not a by-law issue.The reason why you must double check your order is because yesterday I ordered breakfast and what I was given was not what I had completely ordered. This has happened in the past and the next day, I would bring the order back and receive what I had ordered. I would unfortunately not have breakfast that day but at least it would be given correctly to me the next day. Today, I showed the order which was the error to the supervisor and was told that she didn’t want to see it.Paula who is the supervisor advised that I should of come back after realizing the order was a mistake yesterday even though I was on the 401 on my way to a timeline appointment. Her expectation was for me to come back and wait again in the 15-30 minute line up of parked cars on Wilson avenue and get the order fixed. Which means no refund for today for the incorrect order which I showed her today from yesterday.I haven’t seen this new policy of having to come back to get the error corrected on the Tim Hortons website but this is what she and the franchise at this location has asserted. In the past, I would just come back and bring the mistaken order and Tim Hortons would provide the correct order at no charge with a smile and an apology. But now, you must come back on the same day.Therefore, I strongly suggest if you have four orders like I did yesterday for everyone in my car. Don’t drive away. Check each and every order before driving away even if it takes a few extra minutes to prevent having to come back and wait again to fix the error which sometimes happen due to the volume of business which that location has opposed to being charged again for the same order which happened to me today.