Red House Farm Bar Restaurant

Booked for a surprise Party wonderful staff so helpful and made the party a great one , nice buffet and modern relaxing and sociable surroundings. Would definitely recommend for a private party and use again well done Redhouse Farm xx

My husband, his parents, and I dined at this restaurant during restaurant week and were very disappointed with the food. We started with nachos, but they were just tortilla chips with cheap cheese sauce, jalapeños, and a small amount of guacamole and salsa. Both my mother-in-law and I ordered the chicken pie, which was overly salty and came with lumpy mashed potatoes and watery gravy. It seemed like the pie had been reheated instead of freshly made, as it was dense and lacked filling. My father-in-law had the beef tagine, while my husband opted for the chicken gyros. They both found the dishes to be okay but nothing extraordinary. The staff were friendly and the service was good, but the atmosphere was lacking. Overall, we would not return, especially for the food.

I went to the restaurant for Sunday lunch. The food was mediocre, with poorly made mash and watery gravy. Despite pre-ordering our meals, they were served in a haphazard manner, resulting in the first person's food being cold by the time the last meal came out. The same issue occurred with the desserts, with a significant time gap between the first and last dessert being served. When it came time to pay, we were informed that the drinks had already been paid for, leading us to assume someone else in our party had taken care of it. However, we were later contacted by the staff demanding payment for the drinks before 6pm, and they refused to accept payment over the phone. This was extremely unreasonable, considering it was their staff's mistake. Overall, the service and customer care were very poor, and as a result, we will not be returning to this restaurant.

The bar was being run by only one person, who was responsible for delivering drinks and food. The staffing was clearly insufficient. Despite their hard work, it was evident that the owner was unable to effectively manage the bar, as well as another establishment called the Kittiwake. Unfortunately, it seems that the bar would benefit from being taken over by a more competent management team from one of the pubs in Newcastle city.

Plus points were the pleasant long haired barman and tasty Neck Oil. The other staff were typically young and disinterested. However £12 for two drinks is expensive. The big minus were the appalling stalls in the men’s toilets. There is no excuse in the 21st century for this. One seat was completely detached, another partially so and they did not appear to have been cleaned recently.