The Old Colonial - North Somerset

Had a lovely lunch at the Old Colonial. The food was quick and hot and lots of choice on the menu. We were looked after by Lee who was helpful and friendly. Don’t let the outside of the pub put you off. We had a lovely time, we will be back

After waiting two weeks for a response to the problems we had I feel I now have to write this review. Having arrived at the hotel the check in was fine although the person checking us in seemed a little frazzled but he was quite clearly understaffed so I can ignore that. We had a family room and it left a lot to be desired. Peeling wallpaper water marks mild in the bathroom and doors falling off. As it was only for one night we let that go although on reflection we probably should have said something. The problems really started at around 11pm when the couple upstairs got to their room so began the screaming the shouting the moving and throwing of furniture. Now I know the hotel can’t know this is going to happen but it went on for nearly 5hrs. We attempted to contact reception nobody there then we realised we needed to ring the out of hours no which we did repeatedly and nobody answered. They eventually shut up and we all went to sleep only to be woken again around 6. So after a night of very little sleep we went down for breakfast. We spoke to the person on duty who went and did some investigating and he came back and told us that the out of hours phone had been switched off all night and that’s why we couldn’t get through. He then proceeded to say that once a guest had checked into their room they can and I quote pretty much do what they liked. He also said that as the phone had been switched off he would have to escalate the complaint and we should receive a response within 48 hrs and if we didn’t to ring the hotel he did however as a gesture of good will refund the breakfast. We didn’t receive a response we rung the hotel who then told us it could take up to two weeks. We waited two weeks we had no response we rung the hotel again to be told sorry nothings been done yet. It’s unfortunate because the hotels in a great position with lovely sea views and it could be spectacular but we just feel like we wasted our money and it wasn’t the lovely start to our holiday we’d anticipated. Should we ever receive an outcome to our complaint I will update this review.

Avoid. Rooms are grubby and falling apart, lots of water damage and mould. Food downstairs is terrible and service is very very slow. Charging £130 a night for this place is theft. Really tarnished our family holiday.

I would just like tk say thankyou tk the manager for resolving the problem with our meals from the previous day,look forward to seeing you again and eating in your bar Well I did write this on the understanding thd manager was going to offer us 4 meals to make up for the disgusting ones we had back in July,which he said the good will gesture would be valued for the next 12 months,but upto yet havnt received anything .

Oh dear came hear a few years ago and had poor food, Thought we would try it again for Sunday lunch. Ordered two at 1.20pm. At 1.50 I asked about the food waitress said 'you will get it when its ready '! It came 10 minutes later so maybe my request had moved it along! How disappointing! two small pieces of turkey, one roast potato yes one! one small Yorkshire pudding one piece of Broccoli a few slices of carrot, some cranberry sauce and gravy. For £23 it was extremely bad value for money. Never again!!