Kaspa’s Desserts - North Somerset

The customer service at this restaurant is terrible! We tried calling multiple times with no answer, so we decided to go in person. The waitress mocked us when we made a mistake while ordering and then shouted at us when our food was ready. Our takeaway drinks were given to us without cup holders, and when we mentioned it to the waitress, she seemed confused. We were given faulty boxes without bags, causing chocolate sauce to leak everywhere. After reading other reviews, it seems like we are not the only ones who have experienced disrespectful behavior from the staff. I would not recommend this restaurant. It was a truly awful experience.

Visited today. Staff were rude upon entrance. Place was empty but refused to allow us in. Staff were rude and aggressive. Service was slow. Took over 26 minutes for food to arrive and not advised of any delays. Do not recommend! Place was dirty. Rubbish all over floor. Dirty tables everywhere and we’ve visited here 3 times now and it seems worse on every visit!

This is the second time I've been to this branch and it never ceases to disappoint. Grandsons 11th birthday treat. Can't book a table during the Monday/Tuesday/Wednesday 50% off days. Not a big problem as we arrived in good time. Staff not warm and welcoming. There were 4 of us and we were asked a few times by the same person if we wanted a table for four of us. The food took a long time to arrive. Grandsons ice cream cane. The tea and coffee ordered arrived 10 minutes later. This happened the last time we came last year. Nothing seems to arrive all at once, you think you're order has been forgotten. The floor beneath the counter was noticeably dirty. The napkins that the Cutlery was wrapped in was actually dirty, with things stuck to them from someone else's order. The worst was the loo. The wall beneath the hand drier was really filthy and the sink hadn't been cleaned for a while by the look of it. I mentioned this to the staff at the till. (Some wearing masks some with masks beneath their noses, some wearing them like a chin strap) the hand drier in the mens loos didn't work. Bearing in mind we are in the middle of a pandemic where cleanliness ought to be a priority, this was sadly lacking. If that's what's on show it makes me wonder what is hidden behind the counter. Better staff training and cleanliness of the premises would be a good start. Also, paper menus to avoid cross contamination may be something they could consider too. Could be amazing but just isn't.

First time visiting the area. Walked all over to find an open ice cream shop. Finally found this only for the rude worker at the door to turn us away. The place was still seating people and all we wanted was take away. Others had been waiting over thirty min for a milkshake!! Horrible people do not visit!!!!!

Good service and friendly staff. Enjoyed a strawberry shortcake waffle and different flavoured ice creams on Valentine’s Day with the mrs. Will visit again soon.