Taco Bell - North Randall

I know working in the food industry isn't always easy. I did it for years. It's ashame to hear someone being treated with such disrespect because something happened to half their order and they just wanted to have the food that was missing. It's not the correct way to approach that situation when you cuss them out and tell them to call corporate instead of trying to satisfy a customer and keep them coming. I don't even want to go there because of that treatment to that customer. I worked as an assistant manager and you never handle someone coming back in politely just because they want their food for themselves and their family. What a Shame.

The food quality is average, not outstanding most of the time but not terrible either. However, the customer service and staff are extremely unprofessional. Ordering at this place is frustrating as they make mistakes 99.9% of the time and refuse to correct or refund orders. This restaurant needs to improve. Food: 3/5.

If I could give a lower rating I would. I ordered on the taco bell app and my order was cancelled without explanation. I haven't received a refund and when I called the store to get an explanation why it was cancelled and when I should expect my refund they were very rude. They claimed to not know why and they had nothing to do with it. They ended up just sitting silent for 30 seconds before hanging up on me. The women I spoke to were absolutely horrible and shouldn't have jobs in customer service.

I have visited this restaurant several times as there are limited options in the area, but the quality is terrible. My expectations were already low to begin with, but the lack of care and enthusiasm here is on a whole other level.

Come thru to get food 9 am, the lunch menu is up. ask for a burrito get told they only serving breakfast. hard to order food when the wrong menu is up and got attitude when i tried ask about it. go figure the food came out col. I dont know how this place stays open. attached is photo of the quesadilla notice none of the cheese is melted terrible experience.