Dunkin' - North Olmsted

I would give this place a negative star rating if possible. I have ordered online several times and my order has been wrong but what did it for me was the coffee I ordered yesterday that had mystery gunk inside of it. I wish I could post the picture as it is very disturbing.

Awful service,always out of vanilla and short staffed, hurts business when people are on a time crunch like break at work . I go elsewhere .

Great apple fritters, ice cream, donuts and coffee. Super way to start, continue or end your day!

I realize this is a new location and has bugs to work out, but WTH. Went to get my order and got to wait five min while the prep person played with her phone, scratched her hair, greeted me (finally) with What you waiting on? , then proceeded to make someone else 's food without gloves, and her long fingernails that were just scratching her hair and there were eight more orders on the counter that needed working on. Two other employees on the window and their bagger were too engaged in their giggling to stop and assist me.Finally handed me a dozen donuts, unsealed and unbagged, and I had to tell that same counter person where the bags were after she informed me We don 't have bags that big and out came the phone again.Skip this store entirely and go to West 210th; it 's worth the five min drive. They have a clue what they 're doing there and actually treat you like you 're a paying customer, not some distraction from their playtime on the phone.Parking: Only restaurant I 've EVER been to that has only parallel parking, except for a few spaces behind the restaurant that all the employees have taken

Please be mindful that if you order through the app and they don’t have the item in store, you will not be refunded. This happened to me today on 2/23/2024 and they only offered 1 pastry at a lower price to compensate for the problem. I just want my money back. If I had taken the pastry, I would have been losing money. I had to contact customer service and now I have to wait to get my money back. This was extremely frustrating because the item I ordered was being promoted today. Don’t advertise items that you don’t have. I’m not coming back. Im tired of the inconsistencies with my orders and this was the final straw.