Tgi Fridays N Miami Beach

I expected the restaurant that a table is ready for six, unfortunately this was not the case. the table was not ready, the reservation was not in the system after the young lady who welcomed my family and I. she let me know that the waiting time for a table would be 5 to 10 minutes. false we waited thirty minutes. the restaurant was not full when we arrived. I was disappointed that I did not have our table better prepared, not even our reservation in the system.

Terrible service hostess has never welcomed us to sit (and restaurant was not busy at all) .. if we finally have a table, waiter over 15 minutes to take our drinks order .. we waited another 15 minutes and our drinks water and soda never came ... we went out ... personal does not care at all about service ... would not be back

First of all that make a reservation that they have online IS False! They don't honor the reservations online, Is false advertisement. If they don't do reservations why does it allow you to do it. Thinking I had a reservation I got there on time and they tell me they don't honor reservations and I have to wait 45mins. for a table. As I look around the restaurant there are like 25 tables empty and a lot of people waiting, I ask why are there so many tables they say because we only have 2 waitress. so they have half the restaurant close and only 2 waitress i the floor. This is the worst place ever! Very disorganize and they need to hire more employees. Instead of paying for such a bug space they don't use. I will never ever ever go bacjk to Frays and will tell everyone I know of the hobbler experience

When I received my good it was cold.. and this seems to happen every time I visit this location.. The waitress never asked how’s everything, is there anything else I can help you with not did she offer napkins. My son asked her for the steak sauce she said okay and walked off as if she was going to get it so we waited 2-5 minutes and I looked back to only see that waitress having a personal conversation with one of her colleagues, so I told my son to go and get the sauce and then she handed him the sauce.. The silverware was dirty and had food on one of the knives smh.

The waitress was rude. The food came with no order whatsoever and everything was cold. The kids pasta took as long as the adult burger. The table was dirty and when we order desert the waitress desapear. We had to ask to get another waitress. The manager may want to consider to be at the saloon checking all his personnel that instead of being serving tables are either taking next to the bathroom or liming next to the cashier. An awful dinner.... such a pity for a place that use to be so good