Wendy's - Norfolk

I always put orders on my Wendy's app and never had problems with the staff knowing who I am when I get there. Food is fast and great. The staff is always friendly and nice.

While I only ordered a Frosty, I observed that this Wendys is the cleanest place where I have ever visited much attention to detail, even the bathrooms were immaculate. Daddy's no excuses even have a baby changing table in the men's room. The customer service I received was good over 5 stars James you did an amazing job keeping it up, Wendy needs more employees like you nationwide!

This is my second visit to this Wendy's. My food was hot and prepared as ordered. I appreciated the patience of the staff as I ordered for me and 4 others. But when I came to the window and paid for my order, I was quite abrupt to move to the door to wait for my food. I assume that this was the manager when she seemed to run the commands of driving. I have avoided commenting to avoid mistreating my food. Not sure if I'm going to see this again, but we'll see.

Only gave 2 stars, as the food was decent. Customer service was very passive aggressive. The person at the DT told us to order and we said okay. Then, less than a minute later asked again and we said we needed a moment. Just for the third time! We ordered to sit in line for 5-10 minutes and once we paid. We got our food and had no napkins, no sauce (for the nuggets we paid for), spicy nuggets instead of regular, no straws for our drinks, and no utensils for our baked potato... the driver tried to be nice, and quickly moved, but after their mistake the line was wrapped around the building and the interior was locked. Who wants to wait 20 minutes to get the essential we should get for the first time?

Chili was cold. It taste like ketchup. There was no meat, just sauce and hard beans. The employees were rude and angry, masks were on their chins, standing at the window complaining about and worker/manager at the drive thru window which was slow and unorganized. They forgot my fork, napkins, crackers, sour cream. They literally gave part of my order to the car Infront of me, the customer gave it back and then they just gave it to me didn't even attempt to remake it (clear cross contamination during COVID). I will never go back. Complete waste of time and money.