Firehouse Subs Niceville

This was a very nice Firehouse Subs restaurant(for the most part). Service was very fast and most of the food tasted great! I had never been to a Firehouse Subs, and the kind cashier recommended I get a a spicy Cajun chicken or a steak and cheese sub. I ended up getting a Cajun chicken sub and it was pretty tasty and was served hot(as expected) but did include jalapeños which we asked not to be included. I would also not recommend the grilled cheese sandwich(we got it in a kids meal). The bread was not toasted at all and the bread was almost soggy…the only thing that made it sort of “grilled” was the fact that the cheese was melted onto the bread. Customer service was good, most of the food was awesome, cool atmosphere, and an overall mostly positive experience.Parking: Shared with Panda Express and another business but there is still plenty of available parking spaces.

Why in the world would you allow an employee to work the register with a cigarette in his ear and the the employee making food with the most ragid hair with no hair net. This is disgusting.

I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.

I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.

Online order was placed on a Monday. The order was supposed to be made on Friday. It was made on Thursday and stuck in a cooler. One employee said they tried to call, but another said there was no number so they didn't try to call. I checked my receipt and it was as ordered to be ready for pick up on Friday. The receipt also had my contact number and email. It was a catering order and was over $80. I also ordered a gallon of tea. They had no gallon jugs, so I was given 4 large drinks. We were never offered any type of apology. It was as if I was inconveniencing them. I understand the world is short everywhere, but it is hard to empathize when everyone gives you a different story. I will no longer use firehouse and don't recommend their catering.