The Stone House - Newport

I visited this restaurant twice while I was staying in Newport. Both times, the service and food were good. However, some of the customers were rowdy, both inside and outside, which is why I am only giving it 4 stars.

This pub has fantastic staff who work well together. They show live sports and have a beautiful beer garden for sunny days. I always have a positive experience here thanks to the friendly, helpful, and polite staff. The food is delicious with a wide variety of options, including breakfast and buffets. The prices are reasonable as well. I would highly recommend this place to anyone.

The exterior of the restaurant appears run-down with decaying wood, worn paint, and numerous cigarette butts scattered on the ground. Despite this lackluster first impression, the interior of the restaurant was clean and adequately decorated. Some of the seating was a bit worn. The staff was incredibly helpful and friendly, and the food was delicious. I appreciated the convenience of being able to order using my phone.

If I could leave 0 stars I would, don’t think this place wants customers. Arrived and the venue and it wasn’t busy, was lingering by the bar for a while but no communication off staff, so went to sit at an empty table to look and order food. Was shouted over at abruptly ‘where are you going’ across the whole pub, a little more consideration wouldn’t be too much to ask as a customer, but don’t think customer training has been done to be honest . Spoke to very rudely by a blonde girl behind the bar, very belittling and a stinking attitude. Was told it was an hour wait for food even though there was barely anyone there, would’ve waited the hour if the staff member wasn’t so rude but no way I’d spend my money there. Told to book next time, wasn’t aware this was the ritz.

Lovely day for some food out, stonehouse is around the corner from me, I have a nut allergy and the staff were really helpful and I felt went above and beyond expectations to give me every opportunity to have my preferred meal they catered to me and I got to have my first choice, really friendly, lovely atmosphere where it was busy but still got served, seated and ate. Looking forward to going again