Firezza Stratford - Newham

Awful customer service. I ordered a pizza and was given an estimate time. minutes AFTER the estimate time, I called to ask when my pizza was due and I was told that the driver would deliver in minutes. After minutes I called...again and I hear a Please hold message, the phone was then put down and I could hear everything that was going on in the venue. minutes pass and no one picks up the phone, so I hang up and call again. When I call again someone picked up the phone and hung up on me. I called three more times again and no one picked up the phone. At this time (after one hour and minutes) I am only calling to know if my pizza is en route or get my money back, so that I can order somewhere else, but no one is picking up the phone. I walk to the shop to actually speak with a person and this is where the customer service gets even worse. The lady at the counter, an Easter European woman called Monica, doesn't even acknowledge my presence and give all attention to the deliveroo drivers. I finally get a chance to talk and ask where my pizza is or if I can get a refund. She exemplifies the most disgusting customer service I have ever experienced, she tells me the pizza had just left and that I should have not walked there. I told her that I had no desire to come to the shop, and it would have been easier for everyone if she picked up the phone and gave me an update. She replied with what do you want me to do, look around is a mess and walked away ignoring me for the whole time I was in the shop. She was rude with me, rude with every single member of staff who also seemed terrified by her. I waited until the manager came back minutes later) and he apologies (first thing this Monica should have done before yelling at me) and agreed to refund me the meal and also gave me my order (which when I arrived home I discovered it was cold and the wrong order). I definitely do not desire to be treated like that again and I will not return to Firezza. It is evident that my experience is not a rare event as there are dozens of Star Google reviews that are complaining about the service. I think this woman should be disciplined, trained to treat the customer kindly and learn to apologise.

I visited here twice. at both locations the restaurant was completely empty, although the surrounding restaurants were very busy. Anyway, the pizzas are quite tasty with crispy floor . cocktails are just everyone.

I made an order two hours ago and I'm waiting. the restaurant does not answer her phone or answer on emails. they just took my money and I never got my food. impressive experience and non-existent customer service.

Very disappointed, ordered several times without problems, but last night was another story. ordering on eta called to tell the driver was on the way a few minutes later the driver showed on tracking, but he seemed. go anywhere, but the delivery address, the driver then marked it to deliver minutes after the order, but it was not delivered definitiw, several calls later, it came minutes after the first call (and after the order), and surprise, it was cold. apparently the driver has lost himself (his rage) despite the persecution that shows him as outside the complex twice. we are literally minutes away from the actual load! do not store them in the position to do anything as no manager in. to supplement this, we also found a large hair baked in the pizza while it was eaten, and the load is now closed so that we can not even contact them. I feel sick.

First, if they need a diet, avoid them. it is a serious security problem for people with allergies. I ordered two years at firezza. never again. I ordered a vegan pizza that was covered in the delivery in salami. I thought that would have to be a mistake, and hopefully it was some kind of vegan salami. when I called, the team member argued with me when I just wanted to know what it was. then she hanged on me because it was and she closed in she even went as far as as if the phone line cut out. That's really not it. long story short, I have them a few times by email to her customer service team to correct the experience. not knowing what the topping was, the pizza was uneingable, and I really just wanted to explain how meat ended on my vegan pizza. they have ignored all my emails and my Facebook messages. mistakes happen, but only the bad customer service was incredibly disappointing. if they need a diet, avoid them. this was just an unknown meat ingredient on a vegan dish, but I hate to think what could happen to someone with an allergy and not just a diet choice.