Smashburger - Newcastle upon Tyne

I was hoping for something a bit better, I was even happy to pay the price for it. The menu was easy to navigate. The service was good, friendly and helpful. However the food was decidedly average. The burger was dry, the bun was nothing special and the fries were not good super greasy not an exaggeration. They appeared to be re heats! The pricing and appearance of this place suggests that I'm buying a higher class of burger, cooked by people that know what they are doing. This is not the case.

First time visiting, my son and I both had the Bacon Double Cheeseburger, agreed this was delicious, skin on fries were a little disappointing, but ok, Good value for money, would definitely return.

As always great food. Only thing I would comment is that the displayed menu on the overhead display and the menu on the tables doesn’t have the vegetarian on and the printed menu has neither on, it wasn’t until we went onto the app in determination to find the vegetarian burger did we find it! May put those passing by off if its not on display. We always really enjoy our visits here- please don’t stop offering vegetarian options as not all of us want to be vegan and eat fake cheese:

Terrible service staff stood around chatting slow to deliver food despite being ready had to repeatedly ask for cutlery condiments, where’s our drinks which we had to prompt them for even after food was served.

Extremely busy but didnt have to wait for a table . Nothing too much trouble . Staff friendly and helpful. Food amazing. Ordered bottom le drink and as they were changing machine they gave both myself and partner a 500ml bottle of pop each and told us to still us the machine when fixed. Food was really nice made to order . My new favorite food.