Classified - Newark

We had a terrible experience and would never come back or recommend it to anyone. We waited an hour for our food and our server apologized stating that the kitchen made an error on our order and had to remake the food. The server said she called and texted the managers to let them know. She apologized numerous times and that the restaurant was not busy so she didn’t understand. Once our food was served, it was mediocre, not worth the price we paid for supposedly “an upscale restaurant”. They just threw watercress salad on the plate. The server helped us send a request for a refund before leaving, which we only received a partial refund, not even 1/2. We made it to our gate as it was just boarding. Very disappointed.

I’ve been looking forward to dining here for a long time as I finally obtained the United status needed to get a reservation. The ambience was great, the server was attentive and friendly, but the food left me extremely disappointed. The $30 bluefin, tuna appetizer was overly salty, but edible. The $70 dry aged strip steak arrived at my seat, clearly cooked well in advance of coming to my table. It was lukewarm, any juice had dried to the plate, and it ultimately very disappointing. The chocolates on my way out were a nice touch. It took 45 minutes to get my food, and was up against my boarding time so I did not have a chance for them to try and make it right. I had high hopes and a lot of excitement going into this experience but was ultimately left disappointed.

We went here just because the concept of such a restaurant felt notable. A good experience for an airport restaurant. It was quiet with views of the planes. There were TVs, not too many customers (we were there around 2pm), and quiet jazz music. The burger and fries were decent, the Caesar salad was pretty meh. Good service.Food: 3/5

This is a complete ripoff and should be shut down. It is portrayed as an exclusive restaurant within a restaurant. It is not. You order everything off of an app and it gets delivered piecemeal just like the cheap airport restaurants scattered elsewhere in the terminal. A restaurant has menus, a waiter and coordinated service of dishes. My wife got a steak as did i. Hers arrived and she finished as mine showed up. Mashed potatoes showed up randomly. We wanted a coke and had to go back into the app to order it. Prices were high end restaurant level. You set the tip level before getting any service. Pro tip United: run a real restaurant or stick to the clubs. This was a fail.

I've been wanting to try this place but then the pandemic happened and I'm finally returning with a decent layover so pulled the trigger on a reservation. The best part is you are whisked away into a calm and private seating area. Feels sort of like dining in the Polaris restaurant but the food isn't as high quality but still pretty good. We came for breakfast so the menu items are somewhat limited. You currently have to order via the mobile QR code which makes it easy to customize your order. The egg dishes are quite large (3 eggs), choice of meat and potatoes (or fruit substitute) and toast. The coffee or tea come in a separate small teapot which is nice so you can refill yourself. The staff are friendly and welcoming. Window views of gates and departing flights. I would come back if I had a lengthy layover and no access to a United lounge