Hard Rock Cafe - New York

The atmosphere at this Hard Rock Cafe is very nice, but I must admit that the quality of the food doesn't match what I'm used to from other branches. However, what left a negative impression was the sheet given to non-native speakers along with the bill, explaining tipping customs in the US. I found this gesture somewhat offending, as it made me feel uncomfortable. Despite the ambiance, the overall experience left something to be desired.

So many comments I have. I have been here before 2 years it was totally different. I had reservation for 2 adult and 2 kids I came on time but my kids went to the rest room I told the one on the reception they are coming , she told me you have only 10minutes if they aren’t here your reservation will be cancelled in a rude way !!!! Then we went inside to be seated we were 4 she put our menu on table has 3 chairs ! And she left us!! We ask for the manger she tried to take care of us and she told us we will have you tonight for your diner put they brought for us the bill and we paid it without asking why!!! The food quality was very low. We had nachos was the worst very soft ,the dynamite shrimp we received it cold and not good the the Messi burger was 7/10 the beef burger 3/10 the kids burger 3/10 over all I don’t recommend to try it again there better options in NEW YOURK CITY

Great ambiance but it was little bit missing the feeling. I have been different Hard Rock Cafés before and here the feeling was not there. Somehow food sizes were smaller then the standard American sizes. Served meat was cold. We were there for a celebration which was known in the reservation but no one really cared. Location is great and inside looks really good but the soul is missing.

Staff seemed unhappy. Felt like customers were on a conveyor belt, they got you seated quickly, wanted you to choose quickly and then get you out of there as quickly as possible! The food was tasty though. The whole place felt dated to be honest. Very underwhelmed.

I had a great experience at the Hard Rock Cafe. The place is such a vibe! Nice atmosphere! The service was exceptional. A+ for service!! Our server was very attentive. Food was good! It was a pleasant experience! Definitely would recommend to anyone to go!