Papa Johns Pizza - New Smyrna Beach

It seems papa john's outsources the calls to a foreign country. The operator is reading from a script and the process just goes on for way too long. I'm trying to get off the phone with this person and they keep wanting to recap everything we've talked about. Did I mention that you start off with a robot? And then you get someone who's hard to understand from a foreign country. The whole process is a huge pain. And they ask you way too many questions. I just wish we could go back to the old days of someone answering the phone at the actual pizza shop that I'm going to pick up my pizza at.

Overpriced for two pizzas cashier is rude been to better papa johns before do not

I am writing to express my deep dissatisfaction and frustration regarding my experience at Papa John’s #782. I was subjected to discrimination during my tenure; I was told training was 5 weeks, after just 2 weeks I was abruptly let go. However, what is perplexing is the inconsistent and fragmented training I received. I had two trainers, AGM Emily and GM Sonja, who approached training in vastly different ways. AGM Emily merely handed me papers, while GM Sonja actively walked me through the process. It is disheartening to note that there was a significant lack of consistency in the training provided to me.I have extensive experience in the restaurant industry. I have never before encountered such blatant ageism in the workplace. The lack of coordination and effective training created a confusing environment. When I spoke with GM Sonja to inquire about the decision, she offered a vague explanation, stating that it was more than just the computer work. Also, she stated that she was just doing what she was told .However, she could not provide any further details to clarify the situation. It was disheartening to hear that she was willing to follow orders blindly, even if it meant disregarding my performance and abilities. I also reached out to the District Manager, Robert Offner, to express my concerns. However, my experience with him was equally disappointing. He was defensive, rude, and unprofessional before I could even articulate my concerns. His demeanor and attitude further reinforced my belief that this franchise was not committed to creating a positive and inclusive work environment.Papa John’s has a responsibility to ensure that all employees are treated fairly and without bias.Several concerns arise regarding the quality of service and sanitation at this franchise location. Firstly, AGM Emily and her boyfriend were observed smoking vapes inside the restaurant while on duty. This not only violates company policies but also compromises the health and safety of customers and employees. Secondly, insiders were spraying cleaning products over open food on the makeline during business hours. This practice is highly concerning and poses a risk to food safety. Thirdly, on occasions, insiders swept up trash and proceeded to make pizzas without washing their hands. This lack of basic hygiene practices is unacceptable and undermines the trust and confidence of customers. In conclusion, my experience at this franchise location was far from satisfactory. I was discriminated against, received inconsistent and fragmented training, and witnessed unethical practices that jeopardized the health and safety of customers and employees. I strongly urge others to avoid supporting this business and to prioritize ethical and responsible practices in their operations. This was definitely not a Set You Up For Success Atmosphere, but more like a Sabotage You Up For Success!!!

I haven't ordered Papa John's in a long time. I was tired and wanted a pizza. Granted I probably ordered the wrong thing I ordered the xl pizza with pepperoni and onion and tried the chicken Parmesan bites. 40 dollars I get inflation but the pizza better be spot on. Well I haven't ordered here in a long time so I gave them another Chance they failed. Worst New York style pizza I've ever had. The pizza might of had 10 pieces of pepperoni and a tad of onions. Crust was cardboard flavor was ok. The chicken Parmesan bites should actually have chicken in it maybe 5 smaller than diced cubes. Overall really sub par no where close to a value for the ridiculous 40 dollars. I won't order here again. I'll drive to Ormond and get a giant Lenny's pizza for 27. The driver was very courteous.

We tried the Cheesy Calzone crust pizza with pepperoni,onions and black olives. It was delicious!!! Nom nom nom ?