Starbucks Coffee - New Bern

Second time I have had the wrong drink made by them. Asked for a Peppermint Mocha iced mocha latte and the girl at the counter tried to ring me up for a peppermint white mocha iced mocha latte, then I corrected her and now I have a regular mocha latte. Then when I asked where my food was the lady who made my drink got mad, I just wanted my food and my latte not an attitude. Thank you so much for starting my morning off completely wrong! ????

My husband and I ordered coffee and food for breakfast on their mobile app. When we arrived, the coffee was ready but the food was not. We actually had to wait an additional 15 minutes for the food. Meanwhile, multiple orders were completed through the drive through including orders that were placed after ours. Unfortunately, this is not the first time this has happened. The previous time, we had to leave our order because waiting longer would have caused us to be late for work. Due to these persistent issues, we will not be going back to this Starbucks.

We went through the drive-thru near closing time and although the speaker was broken, we had fantastic service. Beth-Ann was very pleasant and a joy to interact with! Beth-Ann, if you are reading this, you are doing a great job!! We greatly appreciate the service provided.

Nice and patient staff, clean store, and delicious drinks. I am normally a ?medium black coffee? but wanted to try something new today. The staff was patient and recommended a delicious alternative. I got the Chocolate sweet cream cold brew. Delicious.

Very very long line at this Starbucks because they're doing a lot of drive-thru service. Place my order for a grande dark roast pour over, the lady said it would be 5 minutes there were four cars in front of me. I paid for my cup of coffee at 11:29 a.m. was told that the time that she had just started my pour over so had to wait an additional 10 minutes in front of the store didn't want to stay in line and hold up the window, due to lack of professionalism and consideration for the customer. So total time waiting for one cup of coffee for 16 minutes. 6 minutes in line and pour over started once I made it to the window 10 more minutes waiting for it to be delivered to me in the car.