Jimmy John's - New Albany

Sandwich was good and as I ordered. Online ordering was easy using the app.

My fiancé went in on Sunday, the 3rd, at around 1pm. The cashier was rude right off the bat. He asked to do a large sandwich with 2 drinks a brownie to make it a combo. She said you had to get a chip to make it a combo, he said that he was able to do it in Gahanna just fine. She responded “Well that’s not here!” like as if Jimmy John’s shouldn’t be consistent across the board? Whatever, he didn’t get the brownie. Then she threw, literally threw, the sandwiches into the bag, like the bread was torn up when I opened up the wrapping. He asked for the kicking ranches that he paid for she threw them at him, could have spilled, but thankfully didn’t. Got home the order was wrong. We got a BLT with onion cheese, how easy is that? No onion, no cheese, which not only didn’t make the sandwich as good, but I’m sure we were up-charged for it didn’t even get it. I know the food industry must suck, but my fiancé I are some of the most patient people ever, there was no reason to the poor attitude our order being wrong(probably purposefully).

Got halfway through my unwich sandwich and realized I was eating rotten lettuce. Definitely gross and not what I expected. I will have to leave a negative review here as a warning to others. The people making the sandwich absolutely had to see that this was bad and went ahead and served it to me anyways. A ton of negative reviews for this location. I would avoid it.Shame on you, Jimmy John’s, New Albany, Ohio!! I’m not really looking forward to some possible digestive issues later :(Update 9/7/23: I did contact JJs via facebook messenger and got no response. Although I kind of expected that as it didn't really look like they cared when they made my sandwich so figured it would be a similar experience on FB. Also responded to the JJ response below, followed the link and got an email thanking me for feedback. LOL Jimmy John's don't care! Jimmy John's used to be my favorite go to Fast Food... Thank goodness for choices....Next Stop Firehouse Subs or Jersey Mikes!

I visited this place on 08/16/2023 and it was nice. The staff was nice and my food came out right. I would recommend this place if your in the area. Thankyou for reading this peeps and always remember to stay humble and kind peeps. ?

It was my first time ever in a jimmy johns. I went in w my boyfriend who has been to many locations many of times. Right off the bat, we did not feel welcomed. It was the opposite. The girl charged us twice because the card reader wasn’t working? Her solution was “call your bank”. Sooo now we get to deal with that when it could’ve been avoided. She was so rude about it. I’ve never ate at any other locations but my bf has and has never had a bad experience.