Donatos Pizza - New Albany

: pizza yesterday evening was swaying disappointed, I showed at 830 it was not as ready as it said it would be and then I get it home and the cheesebread was far under boiled it was raw. and my pepper pizzeria was over boiled and had varying little pfefferoni on it was varying disapointed i work 3erd layer, so I had to treat only with him the most

Repeatedly ignore me when I'm on the car on the window to pick up. I drove and came back, there are 4 cars here and I wait 10 minutes to my pizza.

0 stars if I could. Ordered pick up for 7:15, it’s 7:59 and I’ve been sitting in the drive thru line for over 40 minutes.

The photo of my order clearly showed that I had ordered one full pizza and one half and half. However, when I received my order, they had not made it half and half as requested. I had to drive back to the store and explain the mistake to them. Instead of acknowledging their error, they insisted that I had made a mistake in my order and that I would have to pay for another pizza if I wanted it corrected. This resulted in wasted time and we ended up eating cold pizza because of their negligence. Overall, a very disappointing and frustrating experience with their service.

The staff was so nice. That new boy named Mylo was really good. The food tasted great! They moved fast. I suggest this place !