El Pollo Loco - National City

Amazing experience. Food was amazing so was the customer service will keep coming to this location

Eat is good. but the service is terrible. the cashier is at the front and has a bad attitude. I command ahun avocado burrito, compbi with chips and a drink. and I add a brc (beans rice and cheese burrito) and the girl has charged me the brc as combo. I have two coks and two more chips and it was just me. I saw the ticket and saw the chicken avocado as combo and the brc also as combo. And when I was served it came with a side of mac n cheese that I had never ordered. also o order to eat in restaurant and she put my order to go. So I'll give it three stars. just because I like eating here. but the service is bad.

Food is good, but workers should probably stop scanning their customers’ bar codes in the app… it’s the second time this happens.

We usually like going to el Pollo loco for the delicious food, and it was good. Only problem Male cashier, wasn't paying attention, hardly spoke, got our order wrong, he didn't seem interested in his job because he would just stand there, not even welcome us. WE had to do most of the talking. Absolutely terrible customer service, unless you speak spanish to him. Terrible. The Food is great though so we easily can be forgiving. That male cashier really needs a lesson on customer service. Speaking well and being kind not just silent. I'd probably go through drive thru or not inside. Awful cashier.

The chiken was mostly burnt and they had hardly any meat the chiken leg was pure bone. Not satisfied at all I paid 12 dollars for the combo for me to get three dry and burnt prices ! Every single time I go through the drive thru I have to complain and ask for fresh pieces because if not they give me the the burnt and dry parts. It’s ridiculous I’m not satisfied at all and I’m very upset because it happens every single time that I forget to check my order right there before driving off and the worst part is that they get mad when you ask them to please replace those burnt pieces.