Charleys Philly Steaks - National City

11:27 am, we arrived and the guy there said STILL CLOSED ooook, we ate next door. They supposed to be open at 11am...

Twice in the last few weeks I've stopped there and they were CLOSED. Last week it was 6pm. Today they were totally closed and cleaned up by 4:55pm.!

Never again. Been to this location a few times in the past but never ever again. The meat was dry, and tasteless could have been a jerky sandwich. The fries were good but i didn’t go there just for fries. Lesson learnt, what a waste of my hard earned money and tasteless calories.

The best philly steak I've ever savored so far. Quick service even, what else could you ask for. #LetsGuide #CharleysPhillySteaks #SanDiegoEats #NationalCityGuide

Love this place. Love my cheesesteaks. Absolutely hated the customer service this visit from an unhappy cashier. She rudely stated that they didn't open until 11am, mind you I was only standing in line at 1059. Then I asked her about redeeming my rewards points, said she couldn't do it. Couldn't or wouldn't be bothered? Good rule of thumb when working fast food, you must also provide good customer service. It's clear she did NOT want to be at work today. What a shame considering people need to be happy if they have a job during these times. Update: I wanted to update my review, because its very important to share when business owners acknowledge when you've provided negative feedback regarding a service or quality of food or a product. After I posted my review, the owner Yunis, reached out to me right away. She apologized for my experience and assured me that it was not ok, and would make every attempt to make things right. On Friday, I took her up on the offer. I called in to place an order, the manager Marcelino was very friendly and accommodated my order replacement with an upgrade. This made me so happy, and the sandwich and fries were incredible. Thanks so much to Yunis and Marcelino for redeeming my feelings towards their business. I'll be sure to visit again. As should you!