Preston - Nashville

Convenient location, very easy to get to off the interstate. We were able to check in early. Rooms sre spacious and clean. Noise from super busy interstate and airport was horrific. Rude people on our floor having a get together in the hall at 3 am and all room doors slam shut. I attempted sleep with a pillow over my head. Needless to say no rest experience No coffee in room and onsite restaurant is pay only. Wont be staying long enough to see what else they have. I would not stay again. Disappointed

Please avoid considering this place. It's prohibited to smoke within 200 feet of the hotel, but everyone is smoking outside, and the front desk people reek of smoke like chimneys. I arrived to check in at 3:15 pm and was told to come back at 4 pm. When I returned at 4 pm, the staff had no idea about room availability. They claimed they didn't have a room and that there was no manager on site (which was a blatant lie). The front desk staff was incredibly rude and displayed racist behavior. They laughed at me and my family without any remorse, apology, or sense of shame on their faces. They simply canceled my reservation and told us to leave the property.The staff member didn't bother sharing any manager information or her employee ID (by the way, employees don't even wear badges, which is a major red flag). I could have booked a room at the Hilton/Marriott for the same price, and that's exactly where I went while writing this review.I strongly urge everyone to carefully consider before making a reservation here. If you value your dignity, care about how you spend your money, and want to have a pleasant night with your family, please steer clear of this hotel.

AWFUL HOTEL! Don’t believe the 3.5 star rating. I’ve stayed at more hotels thank I could possibly count and this is a 2 star hotel if I’ve ever seen one. The room was musty and smelled like cigarettes, the draping was frayed, the lap shade was broken and shattered, the toilet paper holder was broken, the paint was chipping, the ceiling was water stained, the furniture was in bad shape, to top it off, the TV was literally the size of a computer monitor! But the worst part of our experience isn’t the room, but the horrible customer service from the incredibly rude front desk clerk. This is literally the absolute worst hotel experience we’ve ever had. DON’T STAY HERE!

I'm only writing this review because of the 2 front desk girls, Keshina (I hope i spelled that right) and Emily. They provided outstanding service and helped with cars blocking EV stations as well as restarted the station to make it work. Truly went above and beyond for the hotel guests and you could tell they care. Amazing service from them, I could not ask for more helpful, respectful and understanding staff.Noteworthy details: Hotel has a big problem with EV stations being blocked by gas cars but the staff gives it their best shot to help!

Stayed there a few times and it's not a bad hotel for the part of town it's in. We had our Land Rover stolen just up the road at the Roadway Inn. And of course they were no help while insulting us and insinuating that it was MY FAULT that our Land Rover was stolen. Not to mention the police were even worse. Making me feel like I was about to be arrested for our Land Rover being stolen. So For Pete's sake whatever you do, don't spend your money and stay at the Roadway Inn. The Hotel Preston is much nicer and cleaner. Spend your money there.