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Contribuiți la feedbackI had a very disappointing experience at LoneStar Napier and cannot recommend it. I called ahead to inquire if they could accommodate coeliacs and was told yes, with the assurance to “come on down, it might be a few minutes wait.” Upon arrival, I was informed there would be a 20-minute wait. Once finally seated and ready to order, I was told, “Oh, we can't guarantee it; there may be traces.”
Got the warmest welcome from Alistair who quickly became evident he understood about coeliac GF and although did the disclaimer that it isn’t a GF kitchen, but they can prepare the food to ensure as best possible no cross contamination. The food was average, but the service was so happy, warm and friendly and reassuring it was ok to be difficult wanting GF AND Keto. I didn’t get sick after so I would go back again.
We visited for dessert. To the server's credit, he knew that coeliac meant no cross contamination, but he explained that the gf desserts were prepared ahead of time and there was most likely cross contamination. I was able to have a scoop of vanilla ice cream. I imagine regular meals would be similar.
Incredible service! The staff were exceptionally friendly and welcoming. When we walked in for dinner, we were greeted with big smiles. Every dish was beautifully presented, fresh, and delicious. I typically reserve my last star, but Lone Star Napier has truly earned it. I would give them 10 stars if I could! Thank you for the wonderful experience, team Lone Star Napier!
I want to give a big shoutout to Nikki! She provided the best service I've ever experienced in a restaurant. Nikki was incredibly knowledgeable about the menu and never forgot any of our requests, even though the place was packed. She went above and beyond by arranging a pavlova for my partner to celebrate his birthday, and I didn't have to plan anything—it was also complimentary! Additionally, she introduced us to an app that gave us a $20 discount with a birthday voucher. Nikki was friendly and full of energy, making our evening even more special. The food was fantastic too—so beautifully presented that I completely forgot to snap a picture of the main course before digging in. Overall, it was an amazing night!
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