Portillo's Naperville

They forgot my dog, I came back, they gave me a lot of free food and several chocolate cakes without asking for a receipt... Just like the McDonald's professional service of making things right.

Food is still damn good. But looks like the drive through process maybe be a bit broken, slow and chaotic. See customers rush out of their cars to complain about how long it takes!

Unexpectedly staying in the Naperville area due to poor weather conditions. But bonus for Portillos being close by. We stopped by late and it was not busy due to the weather. Employees were nice, but more focused on closing duties than being available for guests. Ordered the my standard Big Beef with cheese and hot peppers with fries and cheese sauce. Amazing. Restaurant has standard Portillos look, but it feels like it needs a refresh. Other than that it was great.

Is one of those restaurants that give you a sense of nostalgia, like when you were a kid and you went to your local Cafe

Always gotta get my Italian beef fix when I'm back in town, and Portillo's never disappoints!