Domino's Pizza - Nanaimo

The food was decent, but I didn’t receive my change after I paid. I didn’t notice until I got home, and I was too tired to address it. I recommend avoiding cash payments!

I experienced incredibly poor customer service at this restaurant. The supervisor I spoke with was unprofessional, and the delivery driver, Philip, was unable to deliver a pizza to a straightforward address. It is essential to train staff, including supervisors, to be more professional and to avoid interrupting customers while they are speaking. Overall, this was a disappointing experience.

Ordered through the app set the delivery time for 630pm . Checked the tracker and at 609pm said quality check was being done. At 710pm called the store as my order still hadn't arrived. Was told it be there in 10-15min driver arrived at 730pm pasta and cheezy bread were ice cold ! Obviously was ready at 609pm and sat there for an hour! Ordered out because I am having electrical worked on so no stove or microwave to heat it up! They should have remade the order and apologized for the error. The 2 times before I ordered the food was hot on time and tasted great. This time a big disappointment.

Tried the Mango Habanero wings. Quick service and delicious ?, plus you can't beat the value and convenience of ordering through the app for carryout

I ordered a pizza with extra cheese and pepperoni, topped with green pepper. However, I received a medium pepperoni pizza with green pepper and no cheese at all. I also paid with my Visa, but when the driver arrived, he claimed the payment hadn't gone through. I wish I had checked the pizza before paying. When I called the store for assistance, they told me there was nothing they could do since I ordered online. The customer service was terrible.