Dunkin' - Myrtle Beach

I have nothing positive to say about this restaurant. I waited in the drive-thru for 15 minutes at the speaker box to place my order and was then told to wait even longer. The staff member who took our order had a terrible attitude. I definitely will not be returning. And to make matters worse, when we finally received our coffee, both drinks were incorrect. I can tolerate mistakes occasionally, but my husband ordered a cold brew and received regular coffee instead. The drinks we actually received cost less than what we had ordered. Overall, it was a horrible experience.

I went to get coffee for my wife and myself while my son was having a minor procedure nearby. It took longer to get 2 coffees than it did for my son to have surgery. I waited in the drive-thru for 30 minutes. If I hadn't already paid, I would have left.

We visited this restaurant twice in the last week and on both occasions, we were not greeted nor did the staff show any personality. During our first visit, our food was mistakenly given to someone else, so we had to wait for our entire party's order to be remade. There was no apology from anyone and when we finally received our food, it felt like we were inconveniencing them. However, during our second visit, our drinks and food were ready for pick up right away. Once again, when we thanked them, we were met with blank stares. Despite the lack of friendly interaction, the food and drinks were delicious and met our expectations.

There is no constituency in how anything is prepared at this store. Staff really could care less about providing good customer service.

I stopped in for munchkin donuts and as soon as I walked in you could feel the tension among the workers and customers. A lady took my order and then immediately walked to the back and I never saw her again. I watched as customers were getting more and more irritated while they waited and the staff were moving but not doing anything to complete orders. I waited ten minutes and finally had to remind them that I still hadn’t received my order. I order glazed munchkin donuts and they gave me blueberry… I made the mistake of giving them the benefit of the doubt that maybe they were just having an off day and went back the next day. I was so wrong… once again there were people irritated waiting for their orders, someone was honking at the drivethru window, and the staff were moving around but not accomplishing anything. I had one person ahead of me in line and it took them five minutes to even take my order. I once again ordered munchkin donuts and once again they didn’t fill my order right away. The guy knew the person in line behind me and proceeded to take his order and immediately get it for him while I stood there waiting. I had to ask for my order twice before I finally was served. Twenty three minutes to get donuts… ridiculous!