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Contribuiți la feedbackSad. So. Sad. My all time fave cookie place in the world but this location has extremely disappointed me with their customer service. They went out of their way to charge me extra because I requested to have the cookies in individual boxes so I could give my sons teachers a first week gift. They could care less. This was not a great first experience at a new location. Which really sucks, I won’t return here. I’ll just go to the location near my job.I don’t suggest coming here. Half of their staff was just standing around talking or staring off into space when I walked in any way. I hate that this location is so close to my new house.
I have always loved crumbl but i ordered a box on Friday July 28th and it was a mess. I have contacted @doordash and crumbl and no one has gotten back with me. I order a lot but will not again until i hear something
Why do I have to download an app just to view a menu? Why do I have to sign-in to the app (including a confirmation code sent to my phone) just to view a menu?! You have a website, and yet you force people to an app to view something that could easily be on the website? THIS IS THE WORST POINT-OF-SALE IDEA I HAVE EVER SEEN IN MY ENTIRE LIFE.
Does this place live up to the hype? Sadly no, it doesn't. On our trip we found there to be no menus, just a smattering of unlabeled display cookies sitting out on the counter. The girl working the register seemed annoyed and reluctant to explain what they were. They had both large cookies and small cookie sizes available but when we tried to order a couple of small ones we were informed that they only sell the small ones as parts of catering orders. Seemed kind of silly, but fine whatever, we asked for a couple of large ones and paid $9 for two cookies. We had to wait a few minutes for the cookies to be ready which was no big deal. The other employee who brought out our order came across as pretty rude. After trying to thank her a couple of times and telling her to have a good night, she just stared at us blankly and didn't say a word. The whole experience was really off putting. As for the cookies, we got a chocolate fudge sundae cookie and a cowboy cookie. While both cookies looked fantastic presentation wise I found both of them to be undercooked and far too doughy in the middle. Given the poor customer service and the underwhelming cookies, we probably will not be returning.
The chocolate chunk cookie was decent, but nothing remarkable and certainly not worth the $4 price tag. I could overlook the cost if the service had been better. The cashier working around 6 PM on 8/26/23 had a rather unenthusiastic demeanor and wasn't very friendly—no smile, no greeting, just a simple inquiry about how she could assist us. We ordered a couple of cookies, and she mentioned they would be ready shortly. While we waited off to the side, we observed the other staff members mixing cookie dough and being friendly with one another. Another female employee eventually handed us our cookies, and when we thanked her, we didn't even receive an acknowledgment in return. The attitude of the customer-facing staff was disappointing. I regret not checking the other reviews before visiting. I'm unsure what the owner believes they're doing to improve staff attitudes, but it clearly isn't working as intended. Save your money and consider going elsewhere for your treats.
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