Mister Jim's On The Border - Moyock

Ordered 2 whole club subs, lettuce was brown and wilted, tomatoes mushy.

Called about 25 minutes before closing last night, was told that they may not be able to take my order due to the delivery driver being out, which is understandable, it was 25 minutes before closing. The lady on the phone told us that if they could do the order, she would call us back. We get a call back a few minutes later and she takes our order. The food doesn’t get delivered until about 40 minutes later, we live not even 10 minutes away. Once the food is delivered, the delivery guy tells us that the onion rings are “extra crispy” due to a new guy in the grill but they had threw in some brownies to make up for it. Yeah… it didn’t. The food was dry and cold, well except for the onion rings. Which were piping hot, but not extra crispy. Burnt. To the point that they were completely inedible. I could barely break a piece off with my fingers. We do not blame the delivery driver, he was just delivering the food. We’re mad about the fact that the kitchen had even sent them knowing that they were burnt. I understand that they were closing in 20 minutes but they had called us back for our order, we would have ordered somewhere else if we knew half of our food would be cold and the other half would be inedible. They were closed by the time we received the order, so we could not call in and complain. So we called today to complain. The lady on the phone told us that she had to talk to her supervisor first, but they usually don’t issue refunds. She was supposed to call us back but we never received a call so we called back. We were told that they would not issue us our $40 refund, and would only give us a $20 credit. We don’t want the credit, we just want the refund for the unacceptable food we received. We don’t ever want to order from there again, which is a shame. We’ve never had problems with them before, it has always been a great experience. The lady who had taken the complaint was very professional and we understand that she does not make the rules so we are not complaining about her. However we are calling the supervisor tomorrow to try and resolve this situation.

So we usually give a restaurant a couple of try's, before we rate it...but the first time was the last for us. The subs were horrible...soggy and thrown together, like someone didn't care. We definitely will not be going back here again. The one in Chesapeake is by far the best!!

Lately I have been waiting long waits for food today drove up to window to pick up food and pay waited 10 min with no one coming to window had to back up on the wire for them to come to window then when someone came behind me they made me go around and back in line so that they could help the person behind me even though they said it would be right out then to top it off I asked for no lettuce because my stomach cannot digest lettuce and you guessed it LETTUCE!! Do you know how messy it is to try to pick lettuce out of melted cheese and mayonnaise? It was not fun not going back going to great bridge!! Not happy!! Called to talk to manager and I was told I had to wait 5 min after waiting 5 min hence this rant!!

Although advertised on big billboards along the highway, the location stops serving espresso for no obvious reason at 11am. A seriously questionable business decision given that they are located at a gas station where people stop for coffee at any time.