Domino's Pizza - Mount Pleasant

I will never order from this restaurant again. Earlier today, I ordered 2 pizzas online for a future pickup as the website allowed. I used my debit card and after completing the checkout, I was informed that my order had been switched to immediate and would be ready in 10 minutes instead of the 3 hours I requested. I immediately noticed this and called the restaurant. After waiting 1 hour and 11 minutes, a woman answered the phone with a terrible attitude. She explained rudely that they were busy and not accepting future orders at the moment, contrary to what the website had indicated. I requested a refund as I did not intend to order for immediate pickup. She responded with a dismissive "fine, I'll take care of it" before hanging up on me. I am unsure if I will even receive my refund as the rude employee did not provide any information on the process. The last time I ordered from this restaurant, the pizza was undercooked. This place is terrible and I have had nothing but negative experiences with both the staff and the food itself. I will never order from them again.

Absolutely in love with my van elizabeth. she has an amazing smile and always cares for me to make sure that I need everything. when I see her name as my driver, I am so excited to wait for her beautiful face.

Placed my order and my food was never delivered then called back the delivery driver lied about delivery the food being delivered

Last night, I waited for over an hour for just 1 pizza and a side of wings, placing the order around 7:40pm. The estimated waiting and delivery time was 28-38 minutes, but after 45 minutes passed with no sign of my order and 55 minutes gone by, I called the restaurant to inquire about the delay. After waiting for an additional 7 minutes without a response, I decided to cancel my order and went to the nearby Dominos shop instead. When I arrived at the Dominos, I asked about my order and was informed that they had not even started preparing it yet. They explained that they only had one driver who was out on a delivery and that it would take around 10 more minutes for him to return before they could begin baking the pizza. By this time, it had been 1 hour and 25 minutes since I originally placed my order. Frustrated with the wait, I asked for a refund and vowed to never order from that restaurant again.

I was extremely disappointed with my last visit to Domino's in Mt. Pleasant, TX. It was 9:30 at night and I was unemployed. I noticed that Domino's was offering half-price pizza when ordering through their app. After nearly an hour of downloading the app, I finally placed my order. However, 10 minutes later, I received a call from Domino's informing me that it would take an hour and a half to prepare the 3 pizzas I had ordered. They suggested I cancel my order or wait. Unfortunately, other restaurants were closed for the night and I went home empty-handed. I hope Domino's improves their service. I will not be returning. I recommend trying Cicis or Pizza Hut for a quick and delicious pizza. Even Little Caesars is a better option if you are in a hurry.