Dunkin' - Morgantown

Can't live without my iced coffee @dunkindonuts I enjoy going to this business and the staff is friendly for being short staffed sometimes. In this time everyone is stressed and doing the best they can and they usually always hand me my coffee with a smile.

MY FOOD WAS NOT MADE FRESH AT ALL, also as I’m eating my croissant sandwich I notice there is a HAIR melted into my cheese. NEVER AGAIN. I do not recommend this Dunkin at all, I’d give 0 stars if I could. Also when I took it back in, the cashier did not seem to care at all as if it was very normal for them.. When I was issued my refund, the cashier had fresh donuts on the counter uncovered was reaching over top of them handing me my money.. very unsanitary conditions

I know this is partially due to the fact that no one in Gen Z wants to work anymore, but employees here are constantly on their phones, cursing in the back, and being overall unprofessional. I will say, the manager is a nice guy, but man does no one know how to act in a work setting anymore?

I do not appreciate being scolded every time I pull up and the order taker feels I did not put my order in sufficiently far enough in advance. I have absolutely no control over whether or not there will be heavy traffic. I visit this store multiple times per week, as a matter of fact the one order taker knows it 's me when they say Welcome to Dunkin please take a few moments to review our menu and we will be right with you and I reply the gentleman always says Oh Danielle it 's you we have your mobile order here , but most of the time cars are waiting backed out onto the main road. I can 't help it that randomly sometimes that isn 't the case. I have no way to control traffic. Shall I put my order in 15 minutes in advance so that by the time I do get to my coffee, which could possibly be 30 minutes or more, the ice is melted and I have to request a remake because I don 't want to pay for watered down coffee? Because the last time it took a considerable amount of time to get thru the line my ice had melted and I requested a remake I got rude comments and nasty looks. And it is always this store. If I visit one of the two other stores in town I never get unnecessary feedback. And it really, truly, does not matter because guess what! Every time I actually get to the window, after being scolded, my coffee is ready anyway. So whats the sense in scolding your customer? Very unprofessional, unnecessary, and definitely not appreciated or appropriate.

My wife and I were a little disappointed when we went into Dunkin about an hour and a half before they closed for the evening and they had very little donuts. The employees were nice but we ended up leaving without getting anything.